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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Service)

FIN #: I1154-1

Create Date: Dec/21/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V20z Servers

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID      Platform    Model     Description               Serial Number
------      --------    -----     -----------               -------------
  -           A55        ALL      Sun Fire V20z                   -


X-Options Affected:
-------------------
Mkt_ID      Platform     Model     Description       Serial Number
------      --------     -----     -----------       ------------- 
  -            -           -            -                  -

Parts Affected: 

----------------------
Part Number         Description                            Model
-----------         -----------                            -----
380-1168-01         ASSY BASE CHASSIS(CRU) K2 V20z           -

References: 

DOC: 817-5272-12: Replacing a Sun Fire V20z or Sun Fire V40z Super CRU
                  Chassis.
 
     819-1152-10: Install-Time Update for Installing Solaris 9 Operating
                  System (OS) on the Updated Release of the Sun Fire V20z 
                  Server.
 
PatchId: 118407-01: ReadMe for Solaris ITU patch.

Issue Description: 

With the updated release of the Sun Fire V20z server (chassis PN
380-1168), an Install-Time Update (ITU) is required for installing
Solaris 9 OS 4/04 or Solaris 9 OS 9/04.  The ITU is not required with
the original chassis release (chassis [PN] 380-0979), and is not
required for Solaris 10 OS installation.

In order to install Solaris 9 OS 4/04 or Solaris 9 OS 9/04 on an
updated release of the Sun Fire V20z Server (chassis PN 380-1168),
use the Solaris OS Install-Time Update provided on floppy diskette
with each chassis or available via download from the product Web
site via the following URL:
 
   http://www.sun.com/servers/entry/v20z/downloads.html
 
The ITU is not required when installing Solaris 9 OS 4/04 or Solaris 9
OS 9/04 on the original release of the Sun Fire V20z Server (chassis
PN 380-0979) or if using Solaris 10 OS.
 
The following internal documentations were provided to reference the
installation of ITU: 
 
   817-5272-12: Replacing a Sun Fire V20z or Sun Fire V40z Super CRU
                Chassis
 
   819-1152-10: Install-Time Update for Installing Solaris 9 Operating
                System (OS) on the Updated Release of the Sun Fire V20z 
                Server

Network interfaces will not be correctly identified and configured when
installing Solaris 9 OS 4/04 or Solaris 9 OS 9/04 on a Sun Fire V20z
Chassis (chassis PN 380-1168).

The root cause is due to a Broadcom chip change, and current software
drivers on Solaris 9 OS 4/04 or Solaris 9 OS 9/04 do not correctly
identify and configure the network interfaces on the new chip.  This
leads to the network interfaces being inoperable without the ITU.
Therefore the ITU floppy is included on each of the new V20z system so
that Solaris OS can be installed.  The following verbiage can be found
on the first page of the ITU Installation Guide which accompanies the
ITU:

   NOTE - This ITU is required only for the udpated release of the
	  Sun Fire V20z server Chassis (chassis part number [PN]
	  380-1168).

   The ITU is not required when installing the Solaris 9 OS 4/04 or
   Solaris 9 OS 9/04 on the original release of the Sun Fire V20z
   server (chassis [PN] 380-0979) or when using Solaris 10 OS.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Use the Solaris OS Install-Time Update provided on floppy diskette with
each chassis or available via download from the product Web site:
 
   http://www.sun.com/servers/entry/v20z/downloads.html

If Solaris 9 OS 4/04 or Solaris 9 OS 9/04 are already installed as
standalone, (thru CD install, without the ITU), the ITU or the relevant
patch can just be applied to the running system without requiring a
re-install.

The ITU is "required" during install only if the support for network
interface is required during install. The usage of ITU is "recommended"
during install for network configuration and to avoid having to apply
the ITU or the relevant patch on an installed system.

Comments: 

None.

============================================================================

NOTE: FIN Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of a FIN to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Information Notice" in the REFERENCE TYPE field.

    o Enter FIN ID number in the REFERENCE ID field.
      For example; I1111-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. implementation complete, customer declined, etc.)
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Implementation Notes:
--------------------

In case of "Mandatory" FINs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FINs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts as required.

For "Reactive" FINs, Sun Services and partners will implement
the necessary corrective actions as the need arises.


Billing Information:
-------------------

Warranty: On-Site Labor Rates are based on specified Warranty deliverables
          for the affected product.

Contract: On-Site Labor Rates are based on the type of service contract.

Non Contract: On-Site implementation by Sun is available based on On-Site
              Labor Rates defined in the Price List.

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