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Solution Type FAB (standard) Sure Solution 1000455.1 : Lithium Battery may be failed upon Sun Blade 8000 installation.
PreviouslyPublishedAs 200593 Product Sun Blade 8000 Modular System Bug Id <SUNBUG: 6502573> Date of Resolved Release 20-JUN-2007 Part
Impact It has been found that the 3V lithium coin cell battery used to store date and CMOS settings on the Blade may be prematurely failing in blades that are not installed in chassis for an extended period of time. The typical shelf-life of the battery when power is not applied to the blade is 1 year, however there has been found an issue that could cause it to fail in less than 3 months of sitting not powered. Upon installation, resets after blade removal and re-insertion into the chassis, or chassis power off/on, the BIOS will stop awaiting user input with BIOS settings and date/time for BIOS and SP reset to default, rather than auto-booting with user defined settings and current date/time. System will boot after user input and store settings if the blade is left in a powered-on chassis. Contributing Factors Affected Systems: A81 Sun Blade 8000 Modular System A82 Sun Blade 8000 P Modular System Affected Options: Option Description X5061A-Z 602-3395 Sun Blade X8400 Server Module w/4 AMD Opteron 870 CPUs and 8GB Memory, RoHS:YL X5062A-Z 602-3396 Sun Blade X8400 Server Module w/4 AMD Opteron 875 CPUs and 16GB Memory, RoHS:YL X5063A-Z 602-3273 Sun Blade X8400 Server Module w/4 AMD Opteron 885 CPUs and 32GB Memory, RoHS:YL X5064A-Z 602-3715 8GB 2.4GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8216) X5065A-Z 602-3716 16GB 2.6GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8218) X5066A-Z 602-3300 32GB 2.8GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8220) X5067A-Z 594-4618 16GB 2.6GHz, 68W Sun Blade 8420 Server Module (4 x Next-Gen Dual Core Opteron 8218HE) 5050A-Z Sun Blade X8400 Server Module Base Blade Assy w/4 Opteron 870 2.0GHz, 95W, factory config, RoHS-5 5051A-Z Sun Blade X8400 Server Module Base Blade Assy w/4 Opteron 875 2.2GHz, 95W, factory config, RoHS-5 5052A-Z Sun Blade X8400 Server Module Base Blade Assy w/4 Opteron 885 2.6GHz, 95W, factory config, RoHS-5 5054A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8216 2.4GHz, 95W, factory config, RoHS-5 5055A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8218 2.6GHz, 95W, factory config, RoHS-5 5056A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8220 2.8GHz, 95W, factory config, RoHS-5 This will primarily be seen during installation or FRU replacement on Sun Blade X8400 and X8420 Server Modules, in particular where the module may have stayed boxed for an extended period prior to use. This will only occur on blades that are not installed and in use as the battery maintains the real-time clock and CMOS settings while the blade is not powered. When the blade is installed in a chassis and operating with normal power the settings are maintained by the blade power, and not the battery. Symptoms During power-on the BIOS will stop after POST and prior to booting the OS, with CMOS Settings Invalid. Press F1 to load optimal defaults and continue. Press F2 to enter Setup. In addition, the real-time clock will be reset to the default value of 01 January 2000 for host BIOS and 01 January 1972 for blade service processor. If the Lithium Battery is failed, this will occur on every power-on after a blade installation, removal/reinstall into the chassis, blade or chassis power-cycle. Root Cause Due to the lithium battery type being used, there is potential that normal handling can start the battery chemical process to drain the battery, thereby reducing the typical usage life from 1 year to less than 3 months. The battery circuit and type has been redesigned in the next generation blade to provide longer shelf life and premature draining protection, to prevent this issue occurring in future blades. Corrective action was made available as follows: ECO WO_37041, approved on June 5, 2007 adds spare batteries to all A4Es and A4Fs via the base assembly numbers 599-3081 (E's) and 599-3112 (F's). ECO WO_35103, approved on January 29, 2007 restructured the Battery for all Blade FRUs to package them separately and not assembled in the Coin Battery Socket. ECO WO_35677, approved on June 1, 2007 creates a "new" Battery FRU number (Sun p/n 150-4315-01). Corrective action was made available in Services via GSAP 3753 as of December 20, 2006. Resolution The battery by itself is a FRU, however for convenience of new installs, a loose 2nd battery will be included in the box of all shipped new blades (X-option and FRU) to be used in the event of an original battery failure. For more information on where the battery is located and how to replace one, see the Sun Blade 8000 Series Online Information System available via the below URL; After installation into the chassis, power-on the blade and bring up BIOS on the onboard video, or remote javaRconsole video or serial redirection via SP. If you see the symptom messages on first power-on, then hit ?F2? to enter setup, change the date and time and press ?F10? to save and exit. Remove the blade from the chassis and re-install, and if you see the same symptom, replace the battery. Battery location and replacement procedure is included in Sun Blade 8000 Series Online Information System (Sun p/n 819-5846). Previously Published As 102976 Internal Comments Related Information
Internal Contributor/submitter [email protected] Internal Eng Business Unit Group KE Authors Internal Eng Responsible Engineer [email protected] Internal Services Knowledge Engineer [email protected] Internal Kasp FAB Legacy ID 102976 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: 2007-06-25 Avoidance: Service Procedure Responsible Manager: [email protected] Original Admin Info: WF - received submission and began draft but awaiting resonse from submitter on ECO question. - Joe 6/20/07 WF - received answer and sending to Ext Rvw. - Joe 6/20/07 WF - no feedback from Ext Rvw. Going to Publish. - Joe 6/25/07 Internal SA-FAB Eng Submission Field Action Bulletin (FAB) BLANK Submittal Template For Preliminary, Non-Hardware and Hardware FABs -- After following instructions for drafting a Field Action Bulletin, send this ASCII Text filled-in template to: [email protected] The email Subject line should be similar to the following: Draft Field Action Bulletin / Synopsis ... --------------------------------------------------------------- Synopsis: 3V Lithium Battery may be failed upon Blade installation. Avoidance: [ ] Binary [ ] T-Patch [ ] Patch [ ] Firmware [X] Hardware [ ] Upgrade [ ] Workaround [ ] Reconfiguration [X] Service Procedure [ ] None [ ] Hardware Replacement (Must follow SMI FCO Process) * Implementation: [X] Reactive (Upon Failure) [ ] Controlled Proactive (H/W FABs require Customer List and Customer Letter) [ ] Mandatory (Requires Customer List and Customer Letter) Product: (Mktg Part Number / Description) A81 Sun Blade 8000 Modular System A82 Sun Blade 8000 P Modular System Affected X-Options: (Xoption Part Number / Description) X5061A-Z 602-3395 Sun Blade X8400 Server Module with 4 AMD Opteron 870 CPUs and 8GB Memory, RoHS:YL X5062A-Z 602-3396 Sun Blade X8400 Server Module with 4 AMD Opteron 875 CPUs and 16GB Memory, RoHS:YL X5063A-Z 602-3273 Sun Blade X8400 Server Module with 4 AMD Opteron 885 CPUs and 32GB Memory, RoHS:YL X5064A-Z 602-3715 8GB 2.4GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8216) X5065A-Z 602-3716 16GB 2.6GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8218) X5066A-Z 602-3300 32GB 2.8GHz Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8220) X5067A-Z 594-4618 16GB 2.6GHz, 68W (low power) Sun Blade 8420 Server Module (4 x Next-Generation Dual Core Opteron 8218HE) 5050A-Z Sun Blade X8400 Server Module Base Blade Assy w/ 4 Opteron 870 2.0GHz, 95W, factory configured, RoHS-5 5051A-Z Sun Blade X8400 Server Module Base Blade Assy w/ 4 Opteron 875 2.2GHz, 95W, factory configured, RoHS-5 5052A-Z Sun Blade X8400 Server Module Base Blade Assy w/ 4 Opteron 885 2.6GHz, 95W, factory configured, RoHS-5 5054A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8216 2.4GHz, 95W, factory configured, RoHS-5 5055A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8218 2.6GHz, 95W, factory configured, RoHS-5 5056A-Z Sun Blade X8420 Server Module Base Blade Assy w/4 Opteron 8220 2.8GHz, 95W, factory configured, RoHS-5 Affected Parts: (FRU/CRU Part Number / Description) F541-0387 0MB Sun Blade X8400 Server Module, RoHS:YL F541-1394 0MB Sun Blade X8420 Server Module, RoHS:YL F150-1204 3V Lithium battery, RoHS:Y F150-4315 3V Lithium battery, RoHS:Y Issue Description: Impact [This should explain the impact to the running system in general and the impact to the affected component in particular; in terms of outage, downtime, loss of availability, loss of data, etc. State the actual impact, for example, the issue causes a system panic, reset, hang etc. If this is a serviceability issue, state how it affects the ability to service or maintain the product.] It has been found that the 3V lithium coin cell battery used to store date and CMOS settings on the Blade may be prematurely failing in blades that are not installed in chassis' for an extended period of time. The typical shelf-life of the battery when power is not applied to the blade is 1 year, however there has been found an issue that could cause it to fail in less than 3 months of sitting not powered. Upon installation, resets after blade removal and re-insertion into the chassis, or chassis power off/on, the BIOS will stop awaiting user input with BIOS settings and date/time for BIOS and SP reset to default, rather than auto-booting with user defined settings and current date/time. System will boot after user input and store settings if the blade is left in a powered-on chassis. Contributing Factors [List anything, such as specific operating environments and/or configurations that may contribute to the issue.] This will primarily be seen during installation or FRU replacement on Sun Blade X8400 and X8420 Server Modules, in particular where the module may have stayed boxed for an extended period prior to use. This will only occur on blades that are not installed and in use as the battery maintains the real-time clock and CMOS settings while the blade is not powered. When the blade is installed in a chassis and operating with normal power the settings are maintained by the blade power, and not the battery. Symptoms [Provide exact error messages and where and when the error messages are likely to occur.] During power-on, the BIOS will stop after POST and prior to booting the OS, with “CMOS Settings Invalid. Press F1 to load optimal defaults and continue. Press F2 to enter Setup”. In addition, the real-time clock will be reset to the default value of 01 January 2000 for host BIOS and 01 January 1972 for blade service processor. If the Lithium Battery is failed, this will occur on every power-on after a blade installation, removal/reinstall into the chassis, blade or chassis power-cycle. Root Cause [This is ultimate cause of the issue and can be provided in engineering/technical terms.] Due to the lithium battery type being used, there is potential that normal handling can start the battery chemical process to drain the battery, thereby reducing the typical usage life from 1 year to less than 3 months. [Explain how and when the issue was resolved by manufacturing, engineering or by the vendor.] The battery circuit and type has been redesigned in the next generation blade to provide longer shelf life and premature draining protection, to prevent this issue occurring in future blades. Corrective Action: Supported Workaround (if available) Final Resolution [Provide recommended action for Sun Field personnel to follow in order to implement this fix in the field.] [A detailed step-by-step procedure for implementing the fix, or high level instructions together with pointers to specific documentation pages.] The battery by itself is a FRU however for convenience of new installs, a loose 2nd battery will be included in the box of all shipping new blades (X-option and FRU) to be used in the event of an original battery failure. For more information on where the battery is located and how to replace, see the Sun Blade 8000 Series Online Information System available here: http://www.sun.com/products-n-solutions/hardware/docs/Servers/blade_servers/blade_8000_modular/index.htm [List all relevant product manuals, documentation and URL's which will help to implement the Corrective Action.] Identification of Affected Parts (how to): [State whether the affected components require visual inspection.] [Explain how the field would identify the "bad" or affected parts from the "good" or fixed parts.] [Give precise commands, syntax, and sample output.] [State which Explorer files/directories might also be utilized for determining affected parts/product.] After installation into the chassis, power-on the blade and bring up BIOS on the onboard video, or remote javaRconsole video or serial redirection via SP. If you see the symptom messages on first power-on, then hit “F2” to enter setup, change the date and time and press “F10” to save and exit. Remove the blade from the chassis and re-install, and if you see the same symptom, then replace the battery. Hardware Remediation and Material Availability Details: (For Hardware FABs only) [List estimated dates seedstock material will be available in each Timezone. This information should be acquired from the Services Logistics representative.] Comments: [List anything specific to this asset that isn't already listed above.] References: * BugID: * Escalation ID: * Sun Alert: * Pending Patches: * Resolution Patches: * Other References: * Reference Manual: Battery location and replacement procedure is included in “Sun Blade 8000 Series Online Information System” (p/n 819-5846) * Related URL(s): http://www.sun.com/products-n-solutions/hardware/docs/Servers/blade_servers/blade_8000_modular/index.html * ECO: WO_37041, WO_35677, WO_35103 * GSAP: 3753 * WW Stop Ship: * Radiance ID: Contacts: * Contributor: Oliver Sharwood * Responsible Engineer: Greg Hays * Responsible Manager: John Baxter * Business Unit Group: [ ] SSG WGS (Workgroup Systems) [ ] SSG NSN (Netra Systems and Networking) [ ] SSG ES (Enterprise Systems) [ ] SSG SW (Platform Software) [ ] SSG PNP (Processor) [X] NSG (Network Systems Group) [ ] NWS (Network Storage) [ ] OP/N1 RPE (Operating Platforms/N1 Revenue Product Engin.) [ ] JPSE (Java Platform Sustaining Engineering) [ ] JWSSE (Java Web Services Sustaining Engineering) [ ] USG (User Software Group) [ ] Other - Please specify Product_uuid 42c5a02e-c0f1-11da-857a-080020a9ed93|Sun Blade 8000 Modular System Attachments This solution has no attachment |
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