|Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition
Solution Type FAB (standard) Sure
Solution 1000227.1 : StorADE versions earlier than 2.4.39.005 may misrepresent errors for array components, possibly causing unnecessary replacement of hardware.
Early versions of StorADE health monitoring software may misrepresent errors for array components, possibly resulting in unnecessary hardware replacement or investigation of problems that are not as severe as reported. Customers using versions below 2.4.39.005 of the Storage Automated Diagnostic Environment (StorADE) may be falsely prompted to disrupt their normal data processing to replace hardware.
This affects the following configuration:
This includes, but is not limited to, these StorADE versions: 2.0.06.010, 2.1.05.003, 2.2.00.003, 2.3.10.006, 2.4.12.009, 2.4.30.018.
To determine the installed version of StorADE, run this command.
# pkginfo -l SUNWstade
Customers and support personnel may experience these types of issues with the affected versions of StorADE.
Several factors contribute to this issue, such as heavy I/O delaying health inquiries, policy errors in Storade which deal with fault indicators and system events, as well as incomplete service advisor procedures.
The issue is addressed in StorADE version 2.4.39.005 which provides the following fixes:
1. The GUI Alarm page indicating ERRORs for recoverable soft errors on disk drives.
("Look for SCSI Sense Key messages starting with 0x1, 0x3, etc.")
2. StorADE no longer recommends replacing HW components for LogEvents.
3. Battery recharge cycles initiated by old T3 firmware no longer cause StorADE to recommend HW replacement.
4. StorADE's new local email notification default is to inform customers of critical alarms and above only. This has been maintained as tuneable, but it is not recommended to change it.
5. 3xx0 (Minnow) arrays require minimal firmware level 4.11 to be monitored by StorADE and to generate reliable notifications.
6. StorADE has instituted fault signature enhancements that were not available in earlier releases where it can now aggregate events resulting in fewer notification messages.
7. SE6130 instrumentation handling has been enhanced to eliminate false positive alarms about parts replacements and loss of communication.
8. Event Filters are available in 2.4.39.005 that aid the user in changing the severity of an alarm.
9. Some events, such as the following, were reclassified for accuracy.
NOTE: The latest version of StorADE has included a feature where Alarms can be acknowledged by the user to indicate recognition of a problem. This will also tell StorADE that no future notification for the specific alarm is required.
NOTE: This procedure applies to data hosts and management hosts only. Do NOT attempt this procedure on a Service Processor.
1. Schedule time with customer to upgrade, or request that the customer perform the upgrade, to StorADE version 2.4.39.005 or later.
2. Obtain the current software package from the Sun Download Center.
3. Obtain the current (latest) software patches from
4. To apply the patches, follow the instructions contained in the patch README files.
Please keep in mind that with every new release there are fixes to known issues and these fixes are making the product better.
Be proactive and make it your mission to ensure all your customers storage products are running with the best possible chance of working at peak performance.
Always be sure to research the current released version and obtain it for the upgrade. Refer to the README docs to ensure success.Related Information
Previously Published As
Internal Eng Business Unit Group
Internal Eng Responsible Engineer
Internal Resolution Patches
Internal Kasp FAB Legacy ID
Internal Sun Alert & FAB Admin Info
Significant Change Date:
Responsible Manager: null
Original Admin Info: null
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