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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1156-1

Create Date: Dec/20/2004

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V440

Product Category: Server / System Component

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description              Serial Number
------   --------   -----   -----------              --------------------
A42      V440        All    Sun Fire V440 Server     433xxxxxx - 450xxxxx


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description             Serial Number
------    --------   -----     -----------             -------------
 -           -         -           -                        -

Parts Affected: 

----------------------
Part Number    Description   	            Model
-----------    -----------   	            -----
540-5258-03    Asy, Fan Tray, PCI, CHLPA      -

References: 

Manual: Sun Fire V440 Server Parts Installation and Removal Guide, 816-7729

Issue Description: 

-----------------------------------------------------------------
| Change History:                                                 |
| Dec/22/2004   Changed affected serial number range due to new   |
|               data from Manufacturing.                          |
 -----------------------------------------------------------------  

It has been discovered that on a limited number of Sun Fire V440 systems, 
the PCI Fan is mounted backwards in the PCI Fan Tray.   This causes the 
air flow to be misdirected at the SCSI backplane instead being pushed
across the PCI slots.

This could affect systems shipped between July and December of 2004.  The
serial number range is 433xxxxxx to 450xxxxx.  No system failures have been 
reported as a result of this condition.

To identify an affected system, manual inspection of the PCI Fan Tray is 
required.  The fan has arrows indicating the direction of air flow.  If the
fan is installed correctly, the arrows will be pointing toward the rear of the 
unit.  In addition, inspect the label of the installed fan.  If it is pointing 
toward the SCSI backplane and is visible, the fan is installed incorrectly.

If this issue occurs, elevated system temperatures could produce SCSI backplane 
warning messages and possible system shutdown.

When this assembly was transferred to a new vendor in July 2004, the vendor
did not notice a discrepancy between the build instructions and the actual
assembly directions.

This issue has been addressed by updating the vendor assembly process with 
the correct mounting procedure.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        | X |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        |   |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

1. Remove the PCI Fan Tray from the chassis by following the procedure 
   documented on page 67 of the "Sun Fire V440 Server Parts Installation 
   and Removal Guide" (P/N 816-7729).

2. Remove the fan from the tray.

3. Turn the fan 180 degrees and reinstall the fan into the tray with the 
   air flow arrows pointing toward the rear of the unit.

4. Reinstall the PCI Fan Tray into the chassis by following the procedure 
   documented on page 70 of the above-referenced document.

Note: No tools are required to remove and reinstall the fan.  The fan snaps 
      into position.  A #2 Phillips screwdriver is required to remove and 
      reinstall the PCI Fan Tray.

Comments: 

None. 

________________________________________________________________________

NOTE: FIN Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of a FIN to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Information Notice" in the REFERENCE TYPE field.

    o Enter FIN ID number in the REFERENCE ID field.
      For example; I1111-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. implementation complete, customer declined, etc.)
________________________________________________________________________

Implementation Notes:
--------------------

In case of "Mandatory" FINs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FINs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts as required.

For "Reactive" FINs, Sun Services and partners will implement
the necessary corrective actions as the need arises.


Billing Information:
-------------------

Warranty: On-Site Labor Rates are based on specified Warranty deliverables
	  for the affected product.

Contract: On-Site Labor Rates are based on the type of service contract.

Non Contract: On-Site implementation by Sun is available based on On-Site
	      Labor Rates defined in the Price List.

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For questions on this document, please email:

        [email protected]

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        http://sdpsweb.central/FIN_FCO/index.html

For more information on how to submit a FIN, go to:

        http://pronto.central/fin.html

To access the Service Partner Exchange, use:

        https://spe.sun.com
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