____________________________________________________

***  Sun Confidential:  Internal Use and Authorized VARs Only  ***
__________________________________________________________________

This message including any attachments is confidential information
of Sun Microsystems, Inc.  Disclosure, copying or distribution is
prohibited without permission of Sun.  If you are not the intended
recipient, please reply to the sender and then delete this message.
__________________________________________________________________

                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1127-1

Create Date: Aug/20/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: 256Mb DIMMs

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                Serial Number
------   --------   -----   -----------                -------------
  -       E3000      ALL     Ultra Enterprise 3000            -
  -       E4000      ALL     Ultra Enterprise 4000            -
  -       E5000      ALL     Ultra Enterprise 5000            -
  -       E6000      ALL     Ultra Enterprise 6000            -
  -       E3500      ALL     Sun Enterprise 3500              -
  -       E4500      ALL     Sun Enterprise 4500              -
  -       E5500      ALL     Sun Enterprise 5500              -
  -       E6500      ALL     Sun Enterprise 6500              -

X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                 Serial Number
------    --------   -----     -----------                 -------------
 -          -          -          -                           -

Parts Affected: 

----------------------
Part Number    Description   	   Model
-----------    -----------   	   -----
501-6901-01    256MB DIMM         Dataram      
501-6902-01    256MB DIMM         Hyundai

References: 

ECO: WO_29573

Issue Description: 

Due to a "low stock" status on the 256MB DIMM (P/N 501-5658-01) for Sun 
E3x00/E4x00/E5x00/E6x00 Servers, alternate DIMMs have been selected for use.  

Affected systems include any Sun Enterprise 3500, 4500, 5500, 6500, or any
Ultra Entrprise 3000, 4000, 5000, or 6000 using 256MB DIMMs. 

The new DIMMs are compatable with Sun P/N 501-5658-01 and testing has shown 
that they can exist together on the same CPU/Memory board.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

If it is necessary to replace 256MB DIMM FRUs on E3x00, E4x00, E5x00, or
E6x00 servers, order any of the following part numbers.  They are all fully
tested and supported.

	501-5658-01
	501-6901-01  
	501-6902-01

Comments: 

None. 

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
 
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunSolve Internal Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________
 
* Access the top level URL of  https://spe.sun.com


FIN/FCO Homepage Access: 
_________________________
 
* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

To submit either a FIN or FCO refer to the following URLs for templates
and instructions;

*  For FCO: http://pronto.central/fco.html
*  For FIN: http://pronto.central/fin.html
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to [email protected]
---------------------------------------------------------------------------