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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I1098-1

Create Date: Jun/08/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V440, Netra 440

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform   Model     Description             Serial Number
------     --------   -----     -----------             -------------
  -          N42       ALL      Netra 440                     -
  -          A42       ALL      Sun Fire V440                 -


X-Options Affected:
-------------------
Mkt_ID    Platform    Model    Description                        Serial Number    
------    --------    -----    -----------                        ------------- 
X7415A       -         -       XOPT 1.062GHz 2GB DDR1 SFV440            -
X7416A       -         -       XOPT 1.28GHz 4GB DDR1 SFV440             -

Parts Affected: 

Part Number       Description                        Model
-----------       -----------                        -----
501-6369-03       ASSY A42 1.064GHz 0MB CPU BD         -
501-6370-04       ASSY A42 1.280GHz 0MB CPU BD         -

References: 

N/A

Issue Description: 

The intent of this FIN is to inform the field of a known issue which
exists when a CPU module may not be fully seated into a system board
on Sun Fire V440 or Netra 440 platforms.  As a result of this issue, 
the field may unnecessarily replace CPU modules that only need
to be reseated. 

When Power-On is performed without the CPU module fully seated, and
running the POST test, intermittent error messages will be displayed on
the console screen which prevents the system from passing self-test.
Though the cause of this failure is still under investigation, the
solution is normally resolved by reseating the CPU module(s).

Below are examples of possible symptoms/messages if the CPU module is 
not fully seated on the system board;

  Example #1:

    sc> console
    Enter #. to return to ALOM.

    SC Alert: Host Power-On Failed: System Power OK, Open Boot not 
              responding
    ...

    Comment:  Reseat CPU sequencially (or all at once) until failure 
              is removed.


  Example #2:

    sc> console
    Enter #. to return to ALOM.

    CPU 0000.0000.0000.0002 AFSR 0082.0000.030b.0000  JEIC ISAP
    AFAR 0000.0000.0000.0000
    CPU 0000.0000.0000.0001 AFSR 0082.0000.030b.0000  JEIC ISAP
    AFAR 0000.0000.0000.0000
    CPU 0000.0000.0000.0000 AFSR 0082.0000.030b.0000  JEIC ISAP
    AFAR 0000.0000.0000.0000
    SC Alert: Host Power-On Failed: System Power OK, Open Boot not 
                                    responding
    .....

    Comment:  In this example, reseating CPU3 would normally remove 
              the failure.


  Example #3:

    sc> console
    Enter #. to return to ALOM.

    SC Alert: Host Power-On Failed: System Power OK, Open Boot not 
                                    responding

    @(#)OBP 4.10.10 2003/08/29 06:25 Sun Fire V440
    Clearing TLBs
    Power-On Reset
    Executing Power On SelfTest

    @(#) Sun Fire[TM] V440 POST 4.10.9 2003/08/05 13:15
    /export/common-source/firmware_re/post/post-build-4.10.9/Fiesta/ <---
--->chalupa/integrated (firmware_re)
    0>Hard Powerup RST thru SW0>CPUs present in system: 0 1 2 3
    0>OBP->POST Call with %o0=00000000.01114000.
    0>Diag level set to MAX.
    0>MFG mode set to AFT CPU
    0>I/O port set to TTYA.
    0>
    0>Start selftest...
    0>Waiting for CPU2, timeout in 37 seconds.
    3>Waiting for master CPU=0, timeout in 14 seconds...
    1>Waiting for master CPU=0, timeout in 14 seconds...
    0>Waiting for CPU2, timeout in 24 seconds.
    0>Waiting for CPU2, timeout in 12 seconds.
    0>
    0>ERROR: TEST = Power on Reset Initialization
    0>H/W under test = Motherboard, CPU (system initialization)
    0>Repair Instructions: Replace items in order listed by 'H/W under 
                           test' above
    0>MSG = ERROR: Slave timeout waiting for 2 to finish, offlining cpu!
    0>END_ERROR
    1>Waiting for master CPU=0, timeout in 9 seconds...

    Comments: Reseating CPU 2 normally correct this error.

    Unknown - still under investigation
    
Engineering is currently investigating this issue.  This FIN will be updated 
once root cause has been determined..

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

In most cases, reseating the CPU module(s) has been successful in
resolving this issue.  If, after reseating the CPU module(s), the
system continues to fail self-test, reseat the CPU module(s) a second
time.  If the system still does not pass self-test, contact PTS for
further instructions.

A small number of cases have been reported to have resolved this issue
by reseating the CPU module(s) a second time.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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