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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1060-1

Create Date: Jan/13/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V480

Product Category: Server / System Component

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
   -       A37        -      Sun Fire V480                      -


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                      Serial Number
------    --------   -----     -----------                      -------------
X6541A	    -         -       Dual Differential Ultra/Wide SCSI (PCI)   -
X1032A      -         -       Single-Ended Ultra-Wide SCSI/FastEthernet -

Parts Affected: 

----------------------
Part Number    Description   	                               Model
-----------    -----------   	                               -----
501-2741      Single-Ended Ultra-Wide SCSI/FastEthernet          -
501-5656      Single-Ended Ultra-Wide SCSI/FastEthernet          -
375-0006      Dual Differential Ultra/Wide SCSI (PCI)            -

References: 

BugId: 4866666 
URL: http://www.sun.com/io_technologies/sunray/usb/usb.prods.ihv.html

Issue Description: 

Some PCI cards that are installed in PCI Slot 0 of the Sun Fire V480 system 
can block access to the bottom USB port, preventing customers from installing 
a second USB device.

PCI cards which cause this issue contain multiple I/O connectors.  Once the 
I/O cable is installed, the over mold of the cable connector causes 
interference, preventing access to the bottom USB port.

Two Sun PCI cards which have this type of cable connector and which may 
contribute to this issue are:

   .  X1032A  Single-Ended Ultra-Wide SCSI/FastEthernet 
   .  X6541A  Dual Differential Ultra/Wide SCSI (PCI)   
  
This is a design limitation of the Sun Fire V480 system.  There is no
fix other than the configuration workarounds provided below.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Support personnel can take the following steps to correct this issue:

  1. Reconfigure the system by moving the PCI card from Slot 0
     to another slot.
     
  OR

  2. Provide additional USB ports by connecting a USB Hub to the 
     top USB port.  The USB Hub would be supplied by the customer.

Comments: 

The following URL provides USB hubs which have been tested to work
with Solaris:

http://www.sun.com/io_technologies/sunray/usb/usb.prods.ihv.html 


============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
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* Send questions or comments to [email protected]
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