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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0968-1

Create Date: Apr/30/03

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun XVR-100 Graphics Accelerator

Product Category: Display / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform     Model      Description        Serial Number
------     --------     -----      -----------        -------------
  -          A29         ALL       Sun Blade 2000           -
  -          A41         ALL       Sun Blade 150            -


X-Options Affected:
-------------------
Mkt_ID     Platform   Model   Description             Serial Number
------     --------   -----   -----------             -------------
X3769A        -	       ALL    Sun XVR-100 Graphics          -
3769A         -	       ALL    Sun XVR-100 Graphics          -


Part Number    Description   	                         Model
-----------    -----------   	                         -----
375-3126-01    Sun XVR-100 24 Bit Color Frame Buffer       -

References: 

BugId:   4792630 - 8+24 color not working properly on pfb.

Issue Description: 

When multiple windows are used in an 8 bit window system, the Sun
XVR-100 Graphics Accelerator can show a colormap flash when moving the
mouse pointer from window to window. There is no operational impact to
the system.

This issue affects any XVR-100 Graphics Accelerator which has shipped
since the Revenue Release date of 30-Apr-03. If customers upgrade to
the XVR-100 (x-option purchase) they may face the same issue.

The Sun XVR-100 Graphics Accelerator has one hardware colormap. If an 8
bit application consumes all the colors in the colormap, another 8 bit
application will cause a colormap flash.
   
There are two methods for avoiding colormap flash:

   1. Using the -depth 24 command option to run the window system in 
      24 bit mode.

   2. If you need both 8 bit and 24 bit visuals simultaneously, you must 
      add the appropriate software driver patches for your Solaris 
      operating environment.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.

. Running the window system in 24 bit depth mode.
 
     For example:
 
     % fbconfig -dev pfb0 -depth 24
 
     Log out then log back in for this change to take effect.
 
     No patch is needed for setting the depth to 24 bit.
     24 bit depth performance can be slower than 8 bit depth mode.

. If both 8 and 24 bit visuals are required simultaneously,
  patches specific to each OS must be installed.  These patches 
  are currently pending and being tested by Product Engineering.  
  This FIN will be updated when the patches are released and 
  available on SunSolve.

NOTE: If colormap flash issue is unacceptable, XVR-100 may be replaced 
      by PGX64 via PTS Escalation only.

Comments: 

None

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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