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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
           (For Authorized Distribution by Enterprise Services)

FIN #: I0900-1

Create Date: Nov/19/02

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Netra 20 with XVR-500

Product Category: Server / Service

Product Affected: 

Systems Affected
----------------  
Mkt_ID   	Platform   Model     Description       Serial Number
------   	--------   -----     -----------       -------------
  -               N28               Netra 20 Server         - 


X-Options Affected
------------------
Mkt_ID   Platform   Model     Description                    Serial Number
------   --------   -----     -----------                    -------------
X3685A      -         -       XVR-500 Graphics Accelerator         -

Parts Affected: 

Part Number        Description                     Model
-----------        -----------                     -----
375-3069-01        XVR-500 Graphics Accelerator      -

References: 

BugId: 4735211 - No symbolic link for Netra 20 that point to sun4u.

Issue Description: 

XVR-500 Graphics Accelerator cards installed into Netra 20 (T4) systems
will not be able to use OpenGL graphics software and thus will not
function normally due to a missing Solaris OpenWindows file.  

This issue affects any Netra 20 (T4) system where an XVR-500 Graphics
Accelerator card, Option X3685A, has been installed with the following
condition:

   . Solaris 8 without patch 108569-07.
   . Solaris 9 without patch 113513-01.

When this issue occurs, various symptoms can appear.  An OpenGL
graphics application may not run, may create a "Segmentation Fault", or
may produce the message "Visual Not Found".  If the  OpenGL application
does run, it will run much slower than normal.

This issue results from the absence of a "SUNW,Netra-T4" file in the
/usr/openwin/platform directory.  There should be the symbolic link
"SUNW,Netra-T4" in this directory that points to "sun4u".  This needs
to be included so that OpenGL and multimedia applications will find the
correct driver for that platform.

This issue is addressed by patch 108569-07 for Solaris 8 and patch
113513-01 for Solaris 9.  There is also a simple workaround procedure.
See below.  No matter which method is used to correct the problem, the
OpenGL software must be re-installed afterward.

A permanent fix for this issue will be integrated into future versions
of Solaris.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.

1. Install the appropriate Solaris patch

	Solaris 8  108569-07
	Solaris 9  113513-01 
OR

2. Perform this workaround:
   
   As the root user,
   
   # csh
   # cd /usr/openwin/platform
   # ln -s sun4u SUNW,Netra-T4
   
	
After performing 1) or 2) above, please make sure to re-install the OpenGL
software.

   a. Remove any existing OpenGL packages using 'pkgrm' (1M).
   
   b. Install the OpenGL packages using 'pkgadd' (1M).  The OpenGL packages 
      can be found on the XVR-500 Graphics Accelerator installation CD.  
	   
      These packages are:
      
      SUNWgldoc  Sun OpenGL for Solaris Documentation and Man Pages
      SUNWgldp   Sun OpenGL for Solaris Device Pipeline Support
      SUNWgldpx  Sun OpenGL for Solaris 64-bit Device Pipeline Support
      SUNWglh    Sun OpenGL for Solaris Header Files
      SUNWglrt   Sun OpenGL for Solaris Runtime Libraries
      SUNWglrtu  Sun OpenGL for Solaris Platform Specific Runtime Libs
      SUNWglrtx  Sun OpenGL for Solaris 64-bit Runtime Libraries
      SUNWglsr   Sun OpenGL for Solaris Runtime Generic Software
      SUNWglsrx  Sun OpenGL for Solaris 64-bit Optimized SW Rasterizer
      SUNWglsrz  Sun OpenGL for Solaris Optimized SW Rasterizer
      SUNWifbgl  Sun OpenGL for Solaris Expert3D/Expert3D-Lite/XVR-500 
                 Graphics Support
      SUNWifbgx  Sun OpenGL for Solaris 64-bit Expert3D/Expert3D-Lite/XVR-500 
                 Graphics Support

Comments: 

None. 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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