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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0787-1

Create Date: Mar/14/02

Keywords: 

Installation of a Seagate ST320011A HDD into the drive tray of a Sun Blade 100 will unseat the hard drive tray latch cover

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Seagate ST320011A on Sun Blade 100

Product Category: Desktop / Service

Product Affected: 

Systems Affected:
-----------------
Mkt_ID   Platform   Model   Description               Serial Number
------   --------   -----   -----------               -------------
  -        A36       ALL    Sun Blade 100                   -


X-Options Affected:
-------------------
Mkt_ID   Platform   Model   Description                      Serial Number
------   --------   -----   -----------                      -------------
X6174A      -         -     Opt Int 20GB drive U5/U10/SB100        -

Parts Affected: 

Part Number           Description      Model      Type   Vendor   firmware
-----------           -----------      -----      ----   ------   --------       
370-4327-02 or lower  HDD 20GB ATA-66  ST320011A  Disk   Seagate     -

References: 

ECO: WO_22888

DOC: 806-6637-12 - Sun Blade 100 CD-ROM or DVD-ROM and Hard Disk Drive
                   Installation Guide.

Issue Description: 

When a Seagate ST320011A (HDD) disk drive is installed into the Sun
Blade 100 drive tray, the HDD will unseat the hard drive tray latch
cover (small Sun purple plastic part).  This problem has negligible
impact to the customer.  Operation of the system is unaffected and
downtime will not occur as a result of this issue.

This is a mechanical fit issue that will only be encountered when
installing a Seagate ST320011A HDD into the Sun Blade 100.  The only
affected drive model number is ST320011A, which was added to the
Approved Vendor List (AVL) in January 2002.  Any Sun Blade 100
manufactured prior to February 2002 could experience this problem.
  
The root cause of this problem is that the Seagate ST320011A drive is
slightly larger than the space allotted in the Sun Blade 100 hard drive
tray.  The case of the drive pushes against the latch cover prongs and
dislodges the latch cover.

    --
   / |  <- There are 3 of these prongs on the disk tray latch cover.  
   | |     Please note that the new latch cover prongs were shortened
   | |     by about 1-1.5mm.  
   
The problem has been corrected by modifying the latch cover assembly
and including a new latch cover in all Seagate ST320011A HDD FRU's and
X-options.  Systems manufactured with the new part have a "B" on the
system EZ label.  Previous system revisions will have an "A" on the EZ
label.
    
Sun Blade 100 CD ROM installation documentation has also been modified 
to contain information regarding the new latch cover.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem.

When installing a Seagate ST320011A HDD into a Sun Blade 100 system:

  1) If the system EZ Label shows the letter "B", just install the drive.
  
  2) If the system EZ Label shows the letter "A", install the new
     latch cover part provided with the drive FRU before installing the
     drive.  Follow instructions provided in the Sun Blade 100 CD-ROM or 
     DVD-ROM and Hard Disk Drive Installation Guide.

Comments: 

None.
	
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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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