---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0595-1

Create Date: Oct/11/00

Keywords: 

New speaker design implemented in U5 to resolve harmonic noise issue is not backward compatible.

Top FIN/FCO Report: No

Products Reference: Ultra 5 Speaker Compatibility

Product Category: Desktop / System Board

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
Systems Affected
----------------
  -        A21       ALL     Ultra 5            -

X-Options Affected
------------------
  -         -         -          -              -

Parts Affected: 

Part Number             Description             Model
-----------             -----------             -----
F370-3170-01	        FRU, Speaker, Otter       -
F370-4212-01	        FRU, Speaker, Ultra 5     -

References: 

ECO:  59584000-28

Issue Description: 

All Ultra 5 systems have been shipping with newly designed speakers
since May 2000.  The new speaker is not backward compatible with the
old style speaker.

A new speaker design was implemented in Ultra 5 systems to resolve a
harmonic noise issue which affected sound quality.  The new design
includes a plastic carrier.  The new speaker design is not compatible
with older Ultra 5 systems.  Systems manufactured with the new speaker
design are identified as such with the letter "C" following the serial
number on the EZ label.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

This is an information notice only.  The intention of this FIN is to
make the Field aware of the incompatibility between the new speakers 
and the old speakers.  

When replacing a speaker in an Ultra 5 system, follow the guidelines below.

Order the correct part number and replace the defective speaker with the 
same style speaker.  Old-style speakers (P/N F370-3170-xx) will be found 
in systems manufactured prior to May 2000.  New-style speakers 
(P/N F370-4212-xx) will be found in systems manufactured beginning in May 
2000.  These newer systems will be identified by a "C" following the serial 
number on the EZ label.

Comments: 

--------------------------------------------------------------------------

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to [email protected]
---------------------------------------------------------------------------