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- Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0510-1

Create Date: Jun/29/99

Keywords: 

Following the instructions for control board switch-over with SSP 3.1 will cause all domains to panic, after the switch has taken place.

Top FIN/FCO Report: Yes

Products Reference: SSP 3.1 control board switch over problem

Product Category: Server / Other

Product Affected: 

Mkt_ID   Platform   Model   Description   	  Serial Number
------   --------   -----   -----------   	  -------------
Systems Affected
----------------

  -       E10000    All     Ultra Enterprise 10000      -

X-Options Affected
------------------
E10000-SW-SSP-3.1   -   -   SSP SW 3.1, CD DOC LI       -

Parts Affected: 

Part Number     Description   		Model
-----------     -----------   		-----
501-4345-XX	E10000 Control Board      -
501-4839-XX	E10000 Control Board      -
501-5494-XX	E10000 Control Board      -

References: 

BugId: 	4246017
ESC: 	520914
MANUAL: 805-2917-14  Sun Enterprise 10000 System Service Manual

Issue Description: 

After following the instructions to configure a control board using SSP
Version 3.1, and the customer brings up the domains before he takes out
the old control board (cb0) the domains will crash.  Hostview will show
that the new (cb1) is in control, however, the domains still have the
old control board (cb0) registered as the master.

Because the system boards are not powered off as noted in the
instructions for the SSP 3.0 control board switch over procedure, the
domains are not switching over thier cb-master values even though the
SSP has.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        | X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        |   |   REACTIVE (As Required)
         ---

Corrective Action: 

When configuring an Enterprise 10000 control board using SSP version 3.1,
crashed domains (described above) may be avoided by following the recom- 
mendation shown below:
                         
1. Follow the instructions for control board switch over using the SSP 3.0
   documentation.

Comments: 

NOTE: A bug has been filed against the documentation to correctly document
      the control board switch over procedure.
	        
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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to [email protected]
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