---------------------------------------------------------------------
        - Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0484-1

Create Date: Apr/07/99

Keywords: 

Problems loading Solaris 2.5.1 Supplement CD on E250's running Solaris 2.5.1 11/97.

Top FIN/FCO Report: No

Products Reference: E250 loading Supplement CD

Product Category: Server / SW Admin

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
Systems Affected
----------------
A26-AA     A26      ALL     E250 SERVER BASE CONFIGURATION  -   
A26-AA-R   A26      ALL     E250 SERVER BASE CONFIG (RACK)  - 

X-Options Affected
------------------
  -         -        -       -                              -

Parts Affected: 

Part Number       Description          Model
-----------       -----------          -----
250M9-100-W999    E250 SUPPLEMENT CD     -

References: 

BugId: 4209527
ESC: 519008

Issue Description: 

The Enterprise 250 supplement CD's installation script may fail under
Solaris 2.5.1 11/97.  An explanation of the failure, as described in
bugId 4209527 is provided below:

The install script internally calls 2.5.1_install but it may fail
because platform/SUNW,Ultra-250 may not yet exist.  The 2.5.1_install
has to install platform/SUNW, Ultra-250 but it uses 'uname -i' and then
quits the installation.

To reproduce the problem:

1) install Solaris2.5.1 11/97 onto Enterprise 250 

2) Install E250 supplement  -> failed.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

Customers and Enterprise Field Service representatives may avoid the
above mentioned problem with installing the Enterprise 250 supplement
CD by following the recommendation shown below:

After installing the operating system (solaris 2.5.1 11/97), login 
as root and enter the following commands:

#cd /platform
#ln -s sun4u SUNW,Ultra-250
#cd /usr/platform
#ln -s sun4u SUNW,Ultra-250
#sync
#reboot

After the system reboots, you can do install the Solaris 2.5.1
Supplement for Sun Enterprise 250 Servers.

Comments: 

This work around has been added to the release notes.

--------------------------------------------------------------------------

Implementation Footnote: 

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.

--------------------------------------------------------------------------

All released FINs and FCOs can be accessed using your favorite network 
browser as follows:

SunWeb Access: 
______________

* Access the top level URL of http://cte.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.
  
Internet Access:
_______________

* Access the top level URL of https://infoserver.Sun.COM

--------------------------------------------------------------------------
General:
________

Send questions or comments to [email protected]

----------------------------------------------------------------------------