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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0444-1

Create Date: Oct/29/98

Keywords: 

Creator Series 3 FFB2+ Cards may fail the SunVTS 2.1.2 ffbtest.

Top FIN/FCO Report: No

Products Reference: SunVTS ffbtest failures

Product Category: Software / Diagnostics

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
----------------
   -     A16        ALL     Ultra 30             -
   -     A22        ALL     Ultra 10             -
   -     A23        ALL     Ultra 60             -  

X-Options Affected
------------------
  -

Parts Affected: 

Part Number   Description                    Model
-----------   -----------                    -----
501-4789-05   ASSY,FFB2+,SB-VERTICAL,TSTD      -

References: 

PatchId: 105789-03, 105790-09, 106387-02, 105360-18, 105361-06 
ECO:     WO_13308, WO_13508 
DOC:     802-7731-11 Creator Installation Guide 
BugId:   4134806

Issue Description: 

There have been numerous reports from the field in reference to Ultra 
10s, 30s and 60s installed with the Creator Series 3 single buffered 
FFB2+ (P/N 501-4789-05) that fail the SunVTS 2.1.2. ffbtest.  Subseq-
uently, when this error is encountered the FFB2+ board is presumed
faulty and a service call is generated for it's replacement. 

Abbreviated SunVTS console error message shown below: 
 
SUNWvts.ffbtest.6107 09/18/98 10:27:35 ffbtest fbs/ffb0 ERROR:Blend2 
test failed at (600,100), expected value = 0x8d8d8d , actual value =  
XOR of expected and actual values = 0xdadada 
0x575757, Probable_Cause(s):  
Recommended_Action(s):   

Root cause of the above described error message has been attributed 
to the replacement of the FBC2+ ASIC with the FBC2 ASIC on the FFB2+
card (P/N 501-4789-05) as implemented by ECO WO_13508.  Subsequently,
the FBC2 ASIC will fail the SunVTS 2.1.2. ffbtest due to the lack of
driver support for the FBC2 ASIC.

Implementation: 

---
    	|   |  	MANDATORY (Fully Pro-Active)
  	 ---    
  	 
  
         ---
    	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
  	 --- 
  	 
  	   			
         ---
    	| X | 	REACTIVE (As Required)
  	 ---

Corrective Action: 

In response to the above stated problem with SunVTS 2.1.2 failing the
ffbtest on the Creator Series 3 single buffered FFB2+ (P/N 501-4789-05)
installed on Ultra 10s, 30s and 60s, the following recommendation has
been issued for the resolution of this problem.

1.  Apply the appropriate patches for the respective Solaris release:	

	OS 		2.5.1 HW3, S596_shwp1197_fcs
        Patches:        106387-02 or greater SunVTS Release: 2.1.3
	        	105789-03 or greater VIS/XIL Graphics Patch
			105790-09 or greater FFB Graphics Patch

	OS 		2.6 S297_shwp_0398
        Patches:        106387-02 or greater SunVTS Release: 2.1.3        
	        	105360-18 or greater FFB Graphics Patch
                        105361-06 or greater VIS/XIL Graphics Patch

Comments: 

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Implementation Footnote: 

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.

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