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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0377-1

Create Date: Mar/02/98

Keywords: 

ECC Memory Error Guideline for Enterprise --------------------------------------------------------------------- - Sun Proprietary/Confidential: Internal Use Only - --------------------------------------------------------------------- FIELD INFORMATION NOTICE (For Authorized Distribution by SunService) Re-Release

Top FIN/FCO Report: No

Products Reference: EXX00 ECC Memory errors

Product Category: Server / Memory

Product Affected: 

Systems Affected
------- ---------          
Mkt_ID    Platform   Model    Description               Serial Number
------    --------   -----    -----------               -------------

  -       E3000        -      Ultra Enterprise 3000           -
  -       E3500        -      Ultra Enterprise 3500           -
  -       E4000        -      Ultra Enterprise 4000           -
  -       E4500        -      Ultra Enterprise 4500           -
  -       E5000        -      Ultra Enterprise 5000           -
  -       E5500        -      Ultra Enterprise 5500           -
  -       E6000        -      Ultra Enterprise 6000           -
  -       E6500        -      Ultra Enterprise 6500           -

Parts Affected: 

Part Number       Description          Model
-----------       -----------          -----
    -                 -                  -

References: 

URL:  http://operations.sfbay/TPO/eccpresentation.shtml

Issue Description: 

Excessive ECC memory errors on EXX00 servers are alterations of stored
data bit(s) in the memory or in the data path.  EXX00 Memory, ECC or 
Parity error(s) can be categorized and diagnosed based on the status 
of the error(s).  The primary types of Memory Errors are as follows:

1. By Quantity:

		o Single Bit Memory Error.

		o Multiple Bit memory Error.

2. By Correctable Status:

		o Soft (Ramdom) Memory Error.

		o Hard Memory Error.

Memory, ECC or Parity error(s) and their causes can be very difficult 
to diagnose and trouble shoot without the use of the proper diagnostic
tools. This FIN provides a reference to the tools and the recommended
troubleshooting procedures. "See Below".

Implementation: 

---
    	|   |  	MANDATORY (Fully Pro-Active)
  	 ---    
  	 
  
         ---
    	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
  	 --- 
  	 
  	   			
         ---
    	| X | 	REACTIVE (As Required)
  	 ---

Corrective Action: 

The following URL will address the latest status and provide a guide-
line on how to trouble shoot EXX00 ECC memory errors.

            http://operations.sfbay/TPO/eccpresentation.shtml

And select the link for: ECC Presentation.

Comments: 

The above material was presented at the STS98.  This FIN has been released
to capture a wider field audience on this issue.

NOTE" This FIN has been released as INFORMATION ONLY and as such ONLY 
      suggests troubleshooting advice.  This FIN does NOT require any 
      activity on the part of any SunService department or field function.

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Implementation Footnote: 

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.
 
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SunWeb Access: 
______________


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* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.
  
Internet Access:
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* Access the top level URL of https://infoserver.Sun.COM
 

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General:
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