| Document Audience: | INTERNAL |
| Document ID: | A0227-1 |
| Title: | Within a specific date range of Sun Fire 4800s, eight centerplanes could experience a thermal event. |
| Copyright Notice: | Copyright © 2007 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Fri Jun 04 00:00:00 MDT 2004 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by Enterprise Services)
FCO #: A0227-1
Status: inactive
Synopsis: Within a specific date range of Sun Fire 4800s, eight centerplanes could experience a thermal event.Date: June/04/2004
SunAlert: No
Top FIN/FCO Report: Yes
Products Reference: Sun Fire 4800
Product Category: Server / System Component
Product Affected:
Systems Affected:
Mkt_ID Platform Model Description
------ -------- ----- -----------
- S12 4800 Sun Fire 4800 Centerplane
X-Options Affected:
Mkt_ID Platform Model Description
------ -------- ----- -----------
N/A
Parts Affected:
Part Number Description
----------- -----------
501-4406-xx 4800 CENTERPLANE
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ----------------- ----------------- --------
N/A
References:
Manual: E6900/E4900 Systems Service Manual (817-4120) Pages 11-13
WWStopShip: P001.20168.A1
Issue Description:
A total of 8 centerplanes in Sun Fire 4800s that shipped in October of 2003,
to 6 customers, could experience a thermal event. Only 4 US customers and 2
APac customers are affected.
All affected systems require proactive centerplane replacement. The risk of
exposure to this issue increases over time due to heat build up at the impacted
location on the centerplane.
An internal only link to the customer list identifying the affected systems can
be viewed via below URL;
http://sdpsweb.central/FIN_FCO/FCO/FCO_A0227-1_Dir/Customer_List.sxc
To assist the field in the communication of this issue to customers, a Customer
Letter is provided via the below "Internal Only" URL;
http://sdpsweb.central/FIN_FCO/FCO/FCO_A0227-1_Dir/Customer_Letter.sxw
Sun System
serial numbers
--------------
0343HH2A04
0343HH2A46
0343HH2A01
0343HH2A02
0343HH2A0E
0343HH2A15
0344HH25D1
0344HH2348
Sun Centerplane Manufacturer Centerplane
serial numbers serial numbers
--------------- ------------------------
0342HH24A4 5014406008002
0342HH24A3 5014406008013
0342HH24A2 5014406008018
0342HH24AD 5014406008038
0341HH254C 5014406008051
0341HH254D 5014406008054
0341HH2BE1 5014406008072
0341HH2BE4 5014406008075
Note: The Centerplane serial number may be needed in cases where a centerplane
has already been replaced due to failure, in which case there would be no need
for removal of the existing centerplane.
Root cause analysis determined that a scratch on the fab artwork (inner layer
image) caused a shorting path between 210 volts and ground.
This issue was addressed in manufacturing via WWStopShip# P001.20168.A1.
Parts Affected:
November 30, 2004
Implementation:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
Replacement Time Estimate:
1 hour
Special Considerations:
This FCO has a timezone phased release based on material
readiness as follows:
AMER: June 04, 2004
APAC: June 30, 2004
JAPAN: No affected systems
EMEA: No affected Systems
The above dates represent when each timezone has determined
they will be materially ready to support this FCO.
This FCO applies to ONLY the affected 6 systems in the US and
the 2 in APAC as provided in the Customer_List.sxc above.
Corrective Action:
Using the customer list provided above, do the following:
- proactively replace 501-4406-xx with 501-5877-01 (or above)
All affected spares have been purged so parts in inventory are good.
Comprehensive field instructions are available via the E6900/E4900
Systems Service Manual (817-4120), Page 11-13
URL: http://sunsolve2.central.sun.com/data/817/817-4120/pdf/817-4120-11.pdf
Comments:
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------Implementation Footnote:
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i) In case of Mandatory FCOs, Sun Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Sun Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Sun Services partners will implement
the necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunSolve Internal Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
_______________
* Access the top level URL of https://spe.sun.com
FIN/FCO Homepage Access:
_________________________
* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
To submit either a FIN or FCO refer to the following URLs for templates
and instructions;
* For FCO: http://pronto.central/fco.html
* For FIN: http://pronto.central/fin.html
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General:
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