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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
 

FCO #: A0217-1

Status: inactive

Date: Mar/10/2004

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire 15K/12K

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------      
-        F12K        -      Sun Fire 12K      (see customer list)
-        F15K        -      Sun Fire 15K      (see customer list)


X-Options Affected:

Mkt_ID   Platform    Model    Description       
------   --------    -----    -----------	
N/A

Parts Affected: 

Part Number	        Description             	     
-----------	        -----------	  
501-5473-13             440MHz CP1500 (Nordica Red)CPU


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

ESC: 547209           
   Radiance: 63645410   
   WWStopShip: P001-20149.A8  
   DPCO: 402

Issue Description: 

On Sun Fire 12K and 15K systems, SMS may shut off the system controller
board, causing a failover to the redundant system controller board, which
causes a loss of redundancy.

The issue is limited to five date codes of the 3.3V DC-DC converter module,
located on the SPARCengine CP1500 CPU board.  The affected date codes are
0308, 0311, 0314, 0315, and 0327.

Root cause has determined the FAB vendor deployed inadequate process
control.  This resulted in functional failures due to thin copper plating in
random vias which results in via cracking on the 3.3V DC-DC converter
circuitry.  This vendor has been disqualified and Sun is now using a
different FAB vendor.

Corrective action was made available in Manufacturing via Worldwide
StopShip/Purge P001-20149.A8 as of August 12, 2003.  Corrective action was
made available in Sun Services via DPCO# 402 as of September 3, 2003.

A Customer List has been provided to aid the field in locating and
implementing this corrective action on affected customers.  Reference the
below Internal Only URL for this Customer List;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0217-1_Dir/CustomerList.xls

This FCO is to be implemented proactively in EMEA only!

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
| X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

.25 hours

Special Considerations: 

Only EMEA is to implement this Proactively using the above supplied customer
list.  All other Timezones were previously directed to use the CIC process
as needed.

Corrective Action: 

Proactively replace any 501-5473-13 listed in the above Customer List, and
located in EMEA, with a 501-5473-13 (or above).

All boards, located in field stocking locations, have been screened for this
issue.

Please reference the Sun Fire 15K/12K Systems Service Manual for replacement
procedures (Sun P/N 806-3512-12) which can be found at the below URL;

  http://sunsolve.Central.Sun.COM/data/806/806-3512/pdf/806-3512-12.pdf

In addition, please reference the following FINs for important procedures
for working on the SPARCengine CP1500 CPU board.

   I0771-1
   I0761-1

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to [email protected]

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