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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
               (For Authorized Distribution by Sun Services)
            

FCO #: A0214-1

Status: inactive

Date: Aug/08/2003

SunAlert: Yes

Top FIN/FCO Report: Yes

Products Reference: Sun Fire V210 / V240

Product Category: Server / System Component

Product Affected: 

Systems Affected:
 
Mkt_ID   Platform   Model   Description         Serial Number
------   --------   -----   -----------         -------------
  -       N31       ALL     Sun Fire V210             -
  -       N32       ALL     Sun Fire V240             -


X-Options Affected:

Mkt_ID   Platform   Model    Description        Serial Number
------   --------   -----    -----------	-------------
N/A

Parts Affected: 

Part Number	     Description             	     Model
-----------	     -----------	  	     -----
375-3119-02          Motherboard 1X1.064GHz 0MB        -
375-3122-02          Motherboard 2X1.064GHz 0MB        -
375-3149-01          Motherboard 1X1.002GHz 0MB        -
375-3150-01          Motherboard 2X1.002GHz 0MB        -


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

BugID: 4892805
  SunAlert: 55620
  WWStopShip: P200-20139
  ECO: WO_27197
  LEAP: 2322

Issue Description: 

On rare occasions, packets received from any of the four onboard
Ethernet ports on Sun Fire V210/V240 servers may contain corrupted data
that is passed onto the network stack. The result could be that data is
corrupted on the system with no indication of it.

In the majority of cases the additional checksum that is performed by
the TCP/IP network stack, UDP/IP network stack and many applications
will detect and reject the corrupt data and no issue will occur.

All Sun Fire V210 and V240 systems shipped prior to July 30, 2003 (when
the stopship was lifted) using the onboard Ethernet ports are affected
by this issue.

Sun Fire V210 and V240 systems *not* using the onboard Ethernet ports
are *not* affected by this issue.

Sun Fire V210 and V240 systems connected by means of network adapter
cards only are *not* affected by this issue.

Root cause has been traced to issues in the manufacturing process of
the Gigabit ethernet chips used on the motherboard.  All affected
products were stop shipped as of June 25th, 2003, however 150 systems
(with QFE card X-options) were shipped on waiver through July 16,
2003.  The customer list shows all affected systems shipped between May
15, 2003 and July 16, 2003.

Corrective action was made available on July 28, 2003 via ECO# WO_27197
by releasing the 375-3149-02 and 375-3150-02.  Corrective action was
made available in Sun Services on July 29, 2003 via LEAP# 2322.  These
systems were taken off stopship as of July 30, 2003 when systems
started shipping with the fixed motherboards.  At stopship release all
602 system manufacturing part numbers were dash rolled from -01 to
-02.  Therefore, as shipped from manufacturing, any Sun Fire V210 or
V240 602 manufacturing part number ending in -01 are affected, and
ending in -02 are not affected.

In order to help identify customer shipments a Customer List is
available in StarOffice format via the below URL...

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/CustList_ODW-080603.sxc

In addition, a Customer Letter has been developed and is available in
plain text via the below URL;

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/Customer_Letter

Below is a matrix of Marketing part numbers to manufacturing part numbers
to affected FRU motherboard part numbers as shipped from Sun manufacturing.

SUN FIRE V210 (1U)
--------------
                        Motherboard
Marketing P/N           Manufacturing P/N       Motherboard FRU P/N
---------------------------------------------------------------------------
N31-XUB1-9S-512AV1      602-2307-01 - (1P)      375-3149-01 or 375-3119-02
N31-XUB2-9S-204AV2      602-2394-01 - (2P)      375-3150-01 or 375-3122-02
N31-XUB1-512AV1-IP      602-2307-01  - (1P)     375-3149-01 or 375-3119-02
N31-XUB2-204AV2-IP      602-2394-01 - (2P)      375-3150-01 or 375-3122-02
N31-XUB1-9S-512ADE      602-2307-01  - (1P)     375-3149-01 or 375-3119-02

SUN FIRE V240 (2U)
-------------
                        Motherboard
Marketing P/N           Manufacturing P/N       Motherboard FRU P/N
-------------------------------------------------------------------
N32-XUB1-9S-512AV1      602-2396-01 - (1P)      375-3149-01
N32-XUB2-9S-204AV2      602-2397-01 - (2P)      375-3150-01
N32-XUB1-512AV1-IP      602-2396-01 - (1P)      375-3149-01
N32-XUB2-204AV2-IP      602-2397-01 - (2P)      375-3150-01
N32-XUB2-9S-204ADE      602-2397-01 - (2P)      375-3150-01

1P = single processor
2P = dual processor

Systems with a 602 Manufacturing part number of -02 are not affected
as they shipped with good motherboards.

Systems with a 602 Manufacturing part number of -01 are affected and
should be checked for an affected motherboard.

The following pictures have been provided to show where the system
serial number can be located.

Label on outside of system box;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/PIC3.JPG

Back of system;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/PIC2.JPG

Closeup back of system;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/PIC1.JPG

The system serial number can be read as shown in the below example;

        HN31540241
        ||||||||||
        |||||\\\\\
        ||||| -----  unique serial number identifier
        ||\\\
        || ----- date code - 315 = year 2003, week 15
        \\
         ----- HM = V210 / HN = V240

Parts Affected: 

November 30, 2003

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.67 hours

Special Considerations: 

This FCO will have a timezone phased release based on material
readiness as follows:

US/Canada       August 15, 2003
EMEA            August 22, 2003
Ltn America     August 22, 2003
APac/Japan      August 22, 2003

IMPORTANT!  Use caution when removing system from rack.  The rails
        that hold the system into the rack may malfunction allowing
        the system to slide past the stops.  Caution should also be
        taken not to catch your fingers in the rails.  This issue will
        be addressed later by releasing a new rail design.

NOTE: In the Americas, field personnel MUST contact their Area TPM to
      schedule and prioritize parts ordering relative to the implemenation
      of this FCO.

      These motherboards are on tight consignment.  Prior to making scheduling
      commitments to customers, please contact your local FCO PM or TPM to
      ensure material availability.

Corrective Action: 

Proactively replace all affected motherboards as follows;

On SUN FIRE V210:

Replace 375-3119-02 (or below) with 375-3149-02 or 375-3119-03
Replace 375-3149-01 with 375-3149-02
Replace 375-3122-02 (or below) with 375-3150-02 or 375-3122-03
Replace 375-3150-01 with 375-3150-02

SUN FIRE V240:

Replace 375-3149-01 with 375-3149-02
Replace 375-3150-01 with 375-3150-02

IMPORTANT! These motherboards are on tight consignment.  Prior to making
	   scheduling commitments to customers, please contact your local
	   FCO PM or TPM to ensure material availability.

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
     all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

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