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FCO #: A0160-1

Status: inactive

Date: Dec/24/99

Keywords: 

Enterprise 450 and Enterprise 250 systems with PCI FC-AL host adapter interface cards may experience loop reset problems

Top FIN/FCO Report: No

Products Reference: PCI FC-AL host adapter (Qlogic only)

Product Category: Server / System Board ; Storage / SCSI IO

Product Affected: 

Systems Affected

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
A25      A25        ALL     Enterprise 450      -
A26      A26        ALL     Enterprise 250      -

X-options Affected

Mkt_ID  Platform   Model   Description                         Serial Number
------  --------   -----   -----------                         -------------
X6729A     -         -     PCI FC-AL single-loop host adapter  (see list below)

Parts Affected: 

Part Number   Description                    Model
-----------   -----------                    -----
375-0040-xx   ASY,OEM BD,FC,OPTICAL,QLA2100F   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

DPCO: 167
   BugId: 4238539
   Esc: 520587

Issue Description: 

Enterprise 450 and Enterprise 250 systems with PCI FC-AL host adapter
interface cards may experience PCI fiber channel loop reset on all loops
to the extent that the system becomes unusable.  Only by replacing all
affected PCI host adapter interface cards can the system be brought back
to a stable condition.

Only 41 PCI FC-AL host adapter interface cards are affected.  The only method
to determine whether a system may be affected is to visually check the serial
number on the PCI FC-AL host adapter interface cards and compare with the
list below.  These shipments are likely to have shipped out of Sun between
February 24th, 1998 and mid-July of 1998.  All of the affected boards were
shipped as X-options, early on at initial product release and installed in
customer systems in the field.  No spares are likely to be affected.

Affected Qlogic S/Ns are;

VFC9809A02748
VFC9810A03093
VFC9810A03296
VFC9810A03343
VFC9810A03506
VFC9812A04536
VFC9812A04657
VFC9812A04665
VFC9812A04702
VFC9812A04876
VFC9812A04926
VFC9812A04951
VFC9812A04993
VFC9812A05106
VFC9815A06274
VFC9815A06486
VFC9815A06503
VFC9815A06596
VFC9815A06810
VFC9815A07097
VFC9815A07099
VFC9817A08025
VFC9817A08595
VFC9824A13721
VFC9824A13967
VFC9824A14039
VFC9824A14046
VFC9824A1406 
VFC9824A14648
VFC9824A15088
VFC9824A15127
VFC9824A15135
VFC9824A15180
VFC9824A15334
VFC9824A15363
VFC9824A15380
VFC9824A15441
VFC9824A15755
VFC9824A15900
VFC9824A4221 
VFC9829A18593

Root Cause Analysis has determined that during a rework to the PCI host
adapter interface card by the vendor, the LASER diode assembly was thermally
over stressed which could cause marginal operation of the PCI host adapter
interface card.

Corrective action was implemented within Enterprise Services via DPCO# 167
on December 16th, 1999.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
        | X |   UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Corrective Action: 

Upon failure or request replace PCI FC-AL host adapter (375-0040-xx)
that has an serial number listed above with a 375-0040-02 (or above)
that does not have a serial number in the above list.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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browser as follows:
 
SunWeb Access: 
______________
 
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________
 
Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.Central/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder,  
  FIN or FCO.  This will display supporting directories/files for FINs or
  FCOs.
   
Internet Access:
_______________
 
* Access the top level URL of https://infoserver.Sun.COM


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