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FCO #: A0146-1

Status: inactive

Date: May/25/99

Keywords: 

Ultra 10, Ultra 30 or Ultra 60 with FFB2+ installed may experience right shift of horizontal lines.

Top FIN/FCO Report: No

Products Reference: FFB2+ in Ultra 10/30/60

Product Category: Display / Frame buffer

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
  -        A22        -     Ultra 10            -
  -        A16        -     Ultra 30            -
  -        A23        -     Ultra 60            -

X-options Affected:

Mkt_ID   Platform      Model   Description              Serial Number
------   --------      -----   -----------              -------------
X3662A   A16, A22, A23   -     Creator Series 3, Vertical     -
X3663A   A16, A22, A23   -     Creator3D Series 3, Vertical   -

Parts Affected: 

Part Number              Description                             Model
-----------              -----------                             -----
501-4789-05 (or below)   FFB2+ Vertical/SB (Creator Series 3)      -
501-4788-05 (or below)   FFB2+ Vertical/DBZ (Creator3D Series 3)   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: WO_14089
   LEAP: 1007
   BugId: 4195327, 4191706, 4192346
   Esc: 517994, 517786, 518603, 518933

Issue Description: 

Ultra 10 and Ultra 60 with FFB2+ installed may experience right shift of
horizontal lines that contain the cursor and/or border line curves toward
the mouse pointer when the mouse pointer is placed close to the left border
of a cmdtool window.  This can be easily seen when you set the FFB resolution
to 960x680x112s with cmdtool's foreground color set to black and background
to white.  The same problem can be seen in other resolutions but not as
apparent.  The wavy condition is worse in FFB2+ -04 as compared to -03.

Root cause determined to be FFB2+ PROM compatibility issue with PC monitors.
This PROM (525-1746-04) was replaced by PROM (525-1746-06) via ECO# WO_14089
on December 7th, 1998.  This ECO dash rolled the FFB2+ boards from 05 to 06
and implemented the corrective action in manufacturing.

Enterprise Services implemented this corrective via LEAP# 1007 on January 12,
1999.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Corrective Action: 

Upon failure replace;

 501-4788-05 (or below) with 501-4788-06

 501-4789-05 (or below) with 501-4789-06

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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Supporting Documents:
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Internet Access:
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