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FCO #: A0137-1

Status: inactive

Date: Nov/30/98

Keywords: 

Ultra 10 will hang running SunVTS with either an AFB or FFB2 video xoption installed

Top FIN/FCO Report: No

Products Reference: Ultra10 motherboard

Product Category: Desktop / System CPU Module

Product Affected: 

Mkt_ID   Platform   Model   Description             Serial Number
------   --------   -----   -----------             -------------

Systems Affected
------- ---------
A22      A22        300     Ultra 10 300MHz Desktop       -

X-options Affected    
--------- --------
X3662A      -        -      Creator Series 3  (FFB2+)     -
X3663A      -        -      Creator3D Series 3  (FFB2+)   -
X3664A      -        -      Elite3D-M3 Horizontal         -
X3667A      -        -      Elite3D-M6 Horizontal         -

Parts Affected: 

Part Number   Description                                    Model
-----------   -----------                                    -------
501-4379-05   SABRE, 1/2MB, 2-2 MODE, 300 MHz Plastic Module   -
501-5040-02   SABRE, 1/2MB, 2-2 MODE, 300 MHz Ceramic Module   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: WO_13572, WO_13331
   LEAP: 941, 966

Issue Description: 

Ultra 10 will hang running SunVTS with one of the above listed AFB or FFB2
video xoptions installed.  System may also hang while there are certain 
activities, such as audio, occurring on the E-bus.  This failure mode has
only been noted under SunVTS.  If the offending graphics card is removed
SunVTS will not cause the system to hang when rerun.

Root cause has been isolated and the corrective action is to remove pin 27
from MC12430 (U0501) of the modules.  This corrective action was incorporated
into Sun manufacturing on June 8, 1998 for 501-5040-02 via ECO# WO_13331, and
on July 17, 1998 for 501-4378-05 via ECO# WO_13572.

Corrective action was implemented in Enterprise Services Logistics in
September of 1998 via LEAP# 941 and LEAP# 966.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Corrective Action: 

Upon failure replace as follows;

   501-4379-05 with 501-4379-06 or 501-5040-03
   501-5040-02 with 501-5040-03

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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