| Document Audience: | INTERNAL |
| Document ID: | A0121-2 |
| Title: | Improved reliability through firmware upgrade on Exabyte 8mm 8705DX/8900 tape drives. |
| Copyright Notice: | Copyright © 2007 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Thu Jun 11 00:00:00 MDT 1998 |
__________________________________________________________________
*** Sun Confidential: Internal Use and Authorized VARs Only ***
__________________________________________________________________
This message including any attachments is confidential information
of Sun Microsystems, Inc. Disclosure, copying or distribution is
prohibited without permission of Sun. If you are not the intended
recipient, please reply to the sender and then delete this message
__________________________________________________________________
FIELD CHANGE ORDER
(For Authorized Distribution by Sun Services)
FCO #: A0121-2
Status: inactive
Synopsis: Improved reliability through firmware upgrade on Exabyte 8mm 8705DX/8900 tape drives.Date: Jun/11/1998
Top FIN/FCO Report: No
PRODUCT REFERENCE: Exabyte 8mm 8705DX/8900 tape drive
Product Category: Storage / Tape
Product Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X6206A - - 14GByte 8mm Intrnl Tape UE,HPC5000/6000 -
X6208A - - UniPack 14GByte Tape -
X6209A - - UniPack 14GByte Tape -
X6210A - - FlexiPack 14GByte Tape -
X6211A - - FlexiPack 14GByte Tape -
X6212A - - 14GByte 8mm Intrnl Tape U1/U2/FlexiPack -
X6213A - - 14GByte 8mm Intrnl Tape U150/UE,HPC450 -
X6229A - - 14GByte 8mm Intrnl Tape Option, libraries -
X6230A - - Unipack 20-40GByte Tape -
X6231A - - Unipack 20-40GByte Tape -
X6232A - - FlexiPack 20-40GByte Tape -
X6233A - - FlexiPack 20-40GByte Tape -
X6234A - - 20-40GByte 8mm Intrnl Tape Drv, UE3000 -
X6235A - - 20-40GByte 8mm Intrnl Tape Drv, UE,HPC4000 -
X6236A - - 20-40GByte 8mm Intrnl Tape Drv, FlexiPack -
6237AR4 - - FlexiPackX2, removable storage tray -
6237AR5 - - FlexiPackX2, removable storage tray -
6221AR4 - - 140GB TAPE LIBRARY -
6221AR5 - - 140GB TAPE LIBRARY -
6222AR4 - - 140GB TAPE LIBRARY -
6222AR5 - - 140GB TAPE LIBRARY -
X6225A - - 400GB TAPE LIBRARY -
(X)6226AR4 - - 400GB TAPE LIBRARY -
(X)6226AR5 - - 400GB TAPE LIBRARY -
X6227A - - 140GB TAPE LIBRARY, tower unit -
(X)6228AR4 - - 140GB TAPE LIBRARY -
(X)6228AR5 - - 140GB TAPE LIBRARY -
Parts Affected:
Part Number Description
----------- -----------
370-2881-02 8mm TAPE DRIVE,8705DX,LT GREY
370-2882-02 8mm TAPE DRIVE,8705DX,MED GREY
370-3128-02 DRIVE,8705DX W/CARRIER (EXB-210)
370-2183-01 8MM 20/40GB TAPE DRV,LT GR
370-2184-01 8MM 20/40GB TPE DRV W/O LC
370-2401-01 MAMMOTH,DRIVE W/CARRIER
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
8mm EXABYTE EXB-85058HE-0000 - - < 0090
8mm EXABYTE EXB-89008E030203 - - < V37f
References:
BugId: 4073376
Esc: 511377
ECO: W0_11636
LEAP: 800
Issue Description:
Multiple problems have been reported regarding the 8705DX/8900 tape drives.
These drives may experience the following;
- excessive read retry soft error reporting
- 8705DX cannot read low density tapes with multiple dd dumps
- 8200 mode incompatibility
A new firmware version has been released that can correct for the various
failure conditions. Manufacturing cut-in the new firmware in late October 1997.
Corrective Action is in place within the SunService repair process by way of a
Logistics ECO Action Plan (LEAP) 800.
IMPLEMENTATION TYPE:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
IMPLEMENTATION TARGET COMPLETION DATE: January 30, 2007 (1 year from FCO release)Replacement Time Estimate:
30 minutes
Special Considerations:
Prior to starting any firmware download, the drive should be cleaned
using a cleaning tape, 370-2344-01 marked "Premium" 8mm cleaning cartridge,
18c, by Exabyte. The 18c refers to eighteen cleaning cycles per cartridge.
Corrective Action:
Upgrade the EXB-8705DX and EXB-8900L 8mm tape drive firmware via the following
firmware download tapes as appropriate for the tape drive part numbers
specified below;
370-3366-01 FRU,8705DX,CODELOAD TAPE,REV90
For 370-2881-02 (and below) 8mm TAPE DRIVE,8705DX,LT GREY
370-2882-02 (and below) 8mm TAPE DRIVE,8705DX,MED GREY
370-3128-02 (and below) DRIVE,8705DX W/CARRIER (EXB-210)
370-3367-01 FRU, 8900,CODELOAD TAPE,REV 37F
For 370-2183-01 8MM 20/40GB TAPE DRV,LT GR
370-2184-01 8MM 20/40GB TPE DRV W/O LC
370-2401-01 MAMMOTH,DRIVE/CARRIER
Upon tape drive failure or if the firmware upgrade is unsuccessful because
of tape read/write errors replace the tape drive with one having the latest
code level as follows;
Replace 370-2881-02 (and below) with 370-2881-03
Replace 370-2882-02 (and below) with 370-2882-03
Replace 370-3128-02 (and below) with 370-3128-03
Replace 370-2183-01 with 370-2883-02
Replace 370-2184-01 with 370-2884-02
Replace 370-2401-01 with 370-2401-02
Comments:
None.
CHANGE HISTORY:
Feb/27/06 - FCO updated to address typo for part number 370-2183-01 in
the Corrective Action section.
________________________________________________________________________
NOTE: FCO Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------
If a Radiance case involves the application of an FCO to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
o Select "Field Change Order" in the REFERENCE TYPE field.
o Enter FCO ID number in the REFERENCE ID field.
For example; A0222-1.
If possible, include additional details in the REFERENCE SUMMARY field
(ie. Upgrade complete, customer declined, etc.)
________________________________________________________________________
Implementation Notes
--------------------
In case of "Mandatory" FCOs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.
For "Controlled Proactive" FCOs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts, as required.
For "Upon Failure" FCOs, Sun Services and partners will implement
the necessary corrective actions as the need arises.
The CIC process must be used for proactive hardware replacement
requests when an FCO is classified as "Upon Failure".
Billing Information
-------------------
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on specified
Warranty deliverables for the affected product.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
________________________________________________________________________
All FCO documents are accessible via Internal SunSolve. Type "sunsolve"
in a browser and follow the prompts to Search Collections.
For questions on this document, please email:
[email protected]
The FCO homepage is available at:
http://tns.central/FCO/
For more information on how to submit a FCO, go to:
http://pronto.central/fco.html
To access the Service Partner Exchange, use:
https://spe.sun.com
________________________________________________________________________