Tape Library - Operator Panel Shows Service Light is on

Asset ID:	1-75-1019905.1
Update Date:	2011-04-15
Keywords:

Solution Type Troubleshooting Sure

Solution 1019905.1 : Tape Library - Operator Panel Shows Service Light is on

Applies to:

Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L1400 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 15-Apr-2011.

Purpose

Description
How to address problems on tape libraries when the service request light is on.

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Last Review Date

April 15, 2011

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

Steps to Follow:
Steps to take when Service Required (red) LED is constantly lit on Library Op Panel.
Service Required (red) LED is constantly lit.

For SL500/3000/8500 libraries, perform the following procedure:

Use the StreamLine Library Console, (SLC), to check the health of the library and the attached devices (drives, CAP, robots, and elevators).

To perform a health check:
1. Launch the SL Console application.
2. Access the System Detail module (Tools > System Detail).
3. Check the device tree for the following indicators:
Device Healthy ( Green Check )
Device Error ( Red X )

Note: The device tree is on the left panel that provides a list of devices attached to the library (drives, CAP, robots, elevator).

The Status (for example, online/offline) tab provides more information on the health of the library and devices. For more information, see the online help documentation accessible through the SL Console application.

Other checks:
•Make sure that all cartridges are fully seated and properly oriented in their slots.
•Inspect the library floor for any foreign objects or debris; remove any objects you find.

For Lxxx Libraries, perform the steps listed in the attached file below.

SL500, SL3000, SL8500, L180, L1400, L700, L700e, Service light on, Red LED on, Service request,

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