|Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition|
Solution Type Troubleshooting Sure
Solution 1010936.1 : Microsoft Windows and Linux operating systems: How to obtain troubleshooting information
Applies to:Sun Fire V40z Server
Sun Fire V60x Server
Sun Fire V65x Server
Sun Fire X4200 Server
Sun Fire X4440 Server
Solaris[TM] has an explorer package which is used to gather configuration information from a platform. This package provides most of the information an engineer will need during initial problem diagnosis, in a single file, that is small and easy to transfer from the customer to the engineer.
Other Operating Systems that are supported on Sun[TM] platforms have different and varied 'explorer-like' scripts, that are documented below.
To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Sun x86 Systems
A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.
Steps to Follow
Before starting any troubleshooting, be sure that the OS release and version being used is supported on the platform by Oracle and that the platform has the latest available firmware installed.
Microsoft Product Support Reporting Tool
The Microsoft Product Support Reporting Tool (MPS) is available for
all Microsoft Windows Operating systems. This is the preferred
method to obtain critical system and logging information used in
troubleshooting support issues on Microsoft Windows operating systems.
You can download Microsoft's MPS reporting tool from Microsoft's web site here :
If for some reason you are unable to collect the MPS report, you can obtain system and logging information manually using the methods mentioned below.
Microsoft Windows NT/2000/XP/2003/7/2008 Event Viewer
On all Microsoft Windows operating systems, view the following log files with Event Viewer :
To run the Event Viewer, perform the following sequence on the desktop:
Then save each log as both a text *.txt AND *.evtx file formats as follows :
Microsoft Windows NT/2000/XP/2003/7/2008 System Information
On all Microsoft Windows operating systems, you can retrieve the
Before starting the msinfo32 or winmsd tool, make sure the Help
and Support Service is running.
To run the winmsd tool do the following sequence on the desktop:
The msinfo32 or winmsd tool should be running now.
To save all system information as BOTH *.nfo files AND text *.txt files, do the following
sequence in msinfo32/winmsd tool :
Microsoft Windows NT/2000/XP/2003/7/2008 DirectX Diagnostic Tool
On all Microsoft Windows operating systems you can retrieve DirectX information, using dxdiag :
To run the dxdiag tool do the following sequence on the desktop:
The dxdiag tool should be running now.
To save all DirectX information as text files, do the following
Microsoft Windows NT/2000/XP/2003/7/2008 Registry Editor
On all Microsoft Windows operating systems you can retrieve registry information, using regedit :
To run the regedit tool do the following sequence on the desktop:
The regedit tool should be running now.
To save all registry information as text files, do the following
Microsoft Windows 2000/2003/XP DUMP Information
For more information, go to http://support.microsoft.com/kb/254649/EN-US/ .
Microsoft Windows troubleshooting information for storage issues
If the issue is storage related refer to the following document :
1006608.1: Microsoft Windows operating system: How to obtain
troubleshooting information for storage issues.
You will be guided to collect another set of information.
Gathering Platform data from a Red Hat Linux Operating System
Red Hat Linux provides it's own explorer-like tool called "sysreport" ( /usr/sbin/sysreport ). This gathers data (including that listed above) in an explorer like structure and places this in a tarball in :
/tmp/syslog.[8 random chars]/[value-entered-at-prompt].tar.bz2
which can then be sent in for analysis.
Note : Most of the hardware info under Linux is under /proc.
There is a 'linux-explorer' package, not written by Sun, which gathers much the same data but may not be accepted by Red Hat Support for further analyzes.
Gathering Platform data from a SUSE Linux (SLES) Operating system and Sun Java Desktop System
SLES provides it's own explorer-like tool called System information GAthering ( /usr/bin/siga ). This gathers all the configuration files on a system and saves them in one, easy to navigate webpage ( /tmp/siga.html ) or text file ( /tmp/siga.txt ).
The always actual version of the script can be downloaded as RPM package at the Novell side: http://www.novell.com/communities/node/2332/supportconfig-linux
Gathering Platform data from Solaris[TM] x86.
Solaris[TM] x86 supports the Sun Explorer[TM] package from:
More details can be found in the Oracle Explorer Data Collector for Sun systems (Doc ID 1002383.1)
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x64, normalized, linux, explorer, data gathering, Microsoft Product Support Reporting Tool, x86, Siga, SupportConfig
Previously Published As
User Name: 31620
Comment: Published using interim normalization rules supplied by the Normalization Program Team: (circa mid-December 2007)
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