Sun Ray Hardware
 
Sun Ray Hardware
 
Sun Ray Hardware
 
Sun Ray Software
 
Sun Ray Hardware
 
Sun Ray Hardware
 
Sun Ray Hardware
 
Sun Ray Hardware
 

GCS>Sun Microsystems>Desktops>Desktop Virtualization>Sun Ray Hardware
 
GCS>Sun Microsystems>Desktops>Desktop Virtualization>Sun Ray Software
 

The OSD icon 22D is the last state on the Sun Ray[TM] appliance. After a while, the appliance tries again and run through it's states, but it always ends in 22D.

See also
* Troubleshooting <Document: 1005063.1> The Sun Ray[TM] appliance does not get over the 22B icon state
* Technical Instruction <Document: 1004977.1> Sun Ray[TM]: OSD Icons on Sun Ray[TM] Server Software (SRSS) 2.0, 3.0 and 3.1

1. Check if the authentication daemon is down or unresponsive

Finer problem statement
The OSD icon 22D stays on the Sun Ray[TM] appliance. After 20 seconds, the appliance tries again and runs through it's states, but it always ends in 22D. The appliance doesn't get over the 22D icon state and you don't get a session.
Note: the server IP addresse is not shown in the OSD icon.

Resolution:
Check if the authd appears in the process list:

# /usr/ucb/ps -axwww | grep utauthd
24557 pts/14   S  0:01 /etc/opt/SUNWut/jre/bin/java auth.utauthd.utauthd

If it is not there, restart the services:

# /etc/init.d/utsv restart

Notice that utauthd troubleshooting is not part of this troubleshooting guide.

2. Firewall blocks the Sun Ray traffic

Finer problem statement
The OSD icon 22D stays on the Sun Ray[TM] appliance. After 60 seconds, the appliance tries again and runs through it's states, but it always ends in 22D. The appliance doesn't get over the 22D icon state and you don't get a session.

Resolution
the firewall is probably misconfigured. Firewall issues are common on Linux, where a firewall is enabled by default. To confirm a firewall issue, briefly
disable the firewall.

On Red Hat ES AS 3.0 Linux, go to the GUI called "Security Level". To access the GUI, run /usr/bin/redhat-config-securitylevel or select "Main Menu/System Settings/Security Level". At the GUI mark your Sun Ray interface (e. g. eth1 as a trusted device or (at your opinion) select "disable firewall" rather than "enable firewall".

On JDS and SuSE run /sbin/yast2 to configure or disable the firewall for the Sun Ray interfaces.

On Solaris, there is no firewall enabled by default. If a firewall has been set up, run the appropriate commands to configure or (at your opinion) disable the firewall for the Sun Ray interfaces.

Notice that firewall configuration for a Sun Ray environment is not part of this troubleshooting guide.

3. AltAuth tag

Finer problem statement
The OSD icon 22D is the last state on the Sun Ray[TM] appliance. After a few seconds, the appliance tries again and runs through it's states, but it always ends in 22D. The appliance doesn't get over the 22D icon state and you don't get a session.

Resolution
The DHCP tag called AltAuth replaces the DHCP tag called AuthSrvr. You will get 22D when the values in the AltAuth tag does not direct the Sun Ray appliance to a server where a Sun Ray authentication manager is running.

Example:

Two servers, 10.50.50.240, and 10.50.50.241.

Misconfiguration on 10.50.21.240 (excerpt from dhcptab, respectively the "dhtadm -P" output). For SRSS 2.0 and higher the command utquery -d is recommended:

 AuthSrvr=10.50.50.240:AltAuth=10.50.50.241:

Here, any Sun Ray appliance which gets a DHCP address from 10.50.50.240 will then try to connect to the authentication manager on 10.50.50.241. If the auth manager on 10.50.50.241 is down, the appliance will not get a session. You will see 10.50.50.241 as server IP address in the OSD icon.

Correct configuration in this example when using AltAuth:
AuthSrvr=10.50.50.240:AltAuth=10.50.50.240 10.50.50.241:

This solution has no attachment