Asset ID:	1-71-1312721.1
Update Date:	2011-05-03
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1312721.1 :   How to Replace and Remove a Ultra Enterprise 3500/4500/5500/6500 CD-ROM:ATR:1140:0  

In this Document
  Goal
  Solution

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Applies to:

Sun Enterprise 3000 Server - Version: Not Applicable to Not Applicable - Release: N/A to N/A
Sun Enterprise 3500 Server - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Enterprise 4000 Server - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Enterprise 4500 Server - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Enterprise 5000 Server - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Information in this document applies to any platform.

Goal

How to Replace and Remove a Ultra Enterprise 3500/4500/5500/6500 CD-ROM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Nothing beyond basic hardware and Solaris training

DELIVERY REQUIREMENT:
Schedule for replacement according to the contractual terms.

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
CD-ROM failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Nothing special to perform

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Remove the front panel

2. Loosen the bottom three captive screws that hold the media tray to the chassis tray

3. Insert a screwdriver at the top center of the media tray to pull out the tray and separate it from the rear slip connectors

4. Remove the seven screws on top of the media tray to lift off the tray cover to access CD-ROM

5. Set the replacement device SCSI address to 6 for a CD-ROM drive 6. Secure the device and the mounting bracket to the media tray using the three captive screws

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Verify the proper device operation by inserting a CD-ROM and typing command :

#mount

PARTS NOTE:
None

REFERENCE INFORMATION:

E3000 Reference
E3500 Reference
E4000/5000/6000 Reference
E4500/5500/6500 Reference

TIME ESTIMATE: 20 minutes
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