SL3000/SL8500 - Error 3337 or 3357 - Unable to Load Cartridge

Asset ID:	1-71-1296082.1
Update Date:	2011-03-07
Keywords:

Solution Type Technical Instruction Sure

Solution 1296082.1 : SL3000/SL8500 - Error 3337 or 3357 - Unable to Load Cartridge - How to Inspect a Cartridge for Damage

Related Items


Sun StorageTek SL3000 Modular Library System
 Sun StorageTek SL8500 Modular Library System

Related Categories


GCS>Sun Microsystems>Storage - Tape>Libraries - SL-Series
 GCS>Sun Microsystems>Storage - Tape>Drives - LTO
 GCS>Sun Microsystems>Storage - Tape>Drives - T10000
 GCS>Sun Microsystems>Storage - Tape>Drives - 9840
 GCS>Sun Microsystems>Storage - Tape>Drives - 9940
 GCS>Sun Microsystems>Storage - Tape>Media

When a robotic hand is unable to load a cartridge into a tape drive in a StreamLine library, e.g. SL8500 or SL3000, an error is generated by the library, either a 3337 or 3357.  The tape should be ejected from the library and examined for physical defects, such as a cracked case, a stuck hub or damaged leader block.

In this Document
  Goal
  Solution
     --- Purpose ---
     --- Instructions for the Reader ---
     --- Troubleshooting Details ---

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable to Not Applicable - Release: N/A to N/A
Sun StorageTek SL3000 Modular Library System - Version: Not Applicable to Not Applicable [Release: N/A to N/A]
Information in this document applies to any platform.
Error 3337 (Fault Symptom Code)
Error 3357 (Fault Symptom Code)

Goal

Provide instructions on how to identify potentially defective or damaged cartridges within Oracle StorageTek SL8500 or SL3000 Tape Libraries that can cause 3337 and/or 3357 result code error messages.

Solution

--- Purpose ---

Check for broken, cracked or physically damaged cartridge shell. If any damage is found, the cartridge should not be entered back into the library.

Discard or destroy the cartridge if it does not contain critical data.

If cartridge contains critical data, send the cartridge to Oracle's D ata Recovery Lab.

Determine type of cartridge by media identifier and inspect cartridge based on media type.

--- Instructions for the Reader ---

Please consult the StorageTek SL8500 Modular Library System User's Guide, Appendix C, for illustrations and further documentation on tape cartridge care, handling and inspection.

--- Troubleshooting Details ---

T10000 and T9940 Tape Cartridge examination guidelines and recommendations:

T9940 Tape cartridge Media ID
external label example: A12345P
Service Request reporting example A1245~P

T10000 Tape cartridge Media ID Label example: A12345T1

Examine the Tape Leader mechanism. It will be visible after you open the access door on the tape cartridge. If it's not visible then please have your local Oracle StorageTek Field Engineer check the cartridge and determine if the leader can be retrieved.
Examine the silver metal washer on the bottom of the tape cartridge. It should be firmly attached and seated flush. Any protrusions or missing washers will affect the loading capability of the cartridge.
Check for missing screws on the bottom of the cartridge. (Note, missing screws can be replaced from other cartridges.)
Notify your local Oracle StorageTek Field Engineer should you have any suspect cartridges.

T9840 Tape Cartridge examination guidelines and recommendations:

T9840 Tape Cartridge Media ID
External label example : A12345R
Service Request reported label: A12345~R

Check for binding with both of the hub mechanisms on the bottom of the reel. Both hubs should turn freely.
Check the Silver window mechanism on the front of the cartridge. It should move freely back and forth with minimum effort.

IBM/HP LTO Tape Cartridge examination guidelines and recommendations:

IBM/HP LTO4 Tape Cartridge Media Label example: AB1234L4

Slide open the cartridge leader door and determine if the leader pin is in the correct position. It should be in a straight snapped in position. A crooked leader block will have issues with the load sequence
Check and make sure the silver hub washer is still in place and secure. A loose washer will also affect the load sequence.

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