Sun Fire[TM] 3800/4x00/4810/6x00 - Auto diagnostic Fault Codes

Asset ID:	1-71-1275396.1
Update Date:	2011-04-06
Keywords:

Solution Type Technical Instruction Sure

Solution 1275396.1 : Sun Fire[TM] 3800/4x00/4810/6x00 - Auto diagnostic Fault Codes

Applies to:

Sun Fire E4900 Server - Version: Not Applicable and later   [Release: N/A and later ]
Sun Fire 3800 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire 4800 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire 4810 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire 6800 Server - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Goal

In order to have guidance for the troubleshooting of [AD] Events on Midrange Server Platforms, search the specific event into the tables provided into this document.

These errors are records of the event. They are not a diagnosis as to the faulty part.

The following is an example of the error you may want to search (just the bold part):

Dec 18 03:05:31 SC0_bgwr91_node2 Domain-A.SC: [ID 330771 local0.error] [AD] Event: SF4800.ASIC.AR.ADR_PERR.10423006
     CSN: 242M22D4 DomainID: A ADInfo: 1.SCAPP.15.1
     Time: Sat Dec 18 03:05:13 GMT+03:00 2010
     FRU-List-Count: 2; FRU-PN: 5014404; FRU-SN: 017218; FRU-LOC: /N0/IB6
                        FRU-PN: 5014953; FRU-SN: 033531; FRU-LOC: RP2
     Recommended-Action: Service action required

Solution

Click on the correct platform to start your search:

Each [AD] Event will provide you a number of information.

If we look at the provided example ASIC.AR.ADR_PERR.10423006 :

Event Code	Platform Restoration Action	Component Health Status	Reporting FRU	Event Description	Indictment	Repair Action
ASIC.AR.ADR_PERR.10423006	Platform/domain has "Error Pause" set. SCApp diagnoses event and sets Component Health Status SCApp sets Component Health Status to "Suspect" for all suspected FRUs then invokes set key off/on. Suspect FRUs are NOT removed from platform resource pool and POST will run against all FRUs. If POST errors are detected the failing FRU will be removed from the resources pool..	Suspect	RP	Address parity error has occurred on port 6 to I/O Assembly 6. OR SF48x0	Multiple FRU event: {IB[6] or RP[x]} [X] = reporting FRU	Develop an service action plan with input from appropriate service peronnel and customer and to replace suspect FRU list.

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