Asset ID:	1-71-1022226.1
Update Date:	2010-05-11
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1022226.1 :   ATR-0923 V880 - V890 ALOM+ Card  


PreviouslyPublishedAs
277732

Description
CAP PROBLEM OVERVIEW: Faulty ALOM+ card
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:

Sun Service Delivery Partner Training
DELIVERY REQUIREMENT:

Schedule for immediate replacement within contractual terms.

TASK COMPLEXITY: 1
This ATR solution has an attached video.  Click here to view the video and associated materials.

Steps to Follow
FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

A data backup is not a pre-requisite but is a wise precaution.
Customer should conduct an orderly software system shutdown.
Then power down system and disconnect Power Cord.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Follow standard ESD procedures to avoid Electrostatic Discharge

Note - The ALOM+ card is not a hot-pluggable component.

You must shut down system and disconnect all power cords from system before performing this procedure.

NOTE :-  !! You must disconnect AC power cord(s) before servicing ALOM+ card. !!

1. Disconnect AC power cords from power supplies.
2. Locate ALOM+ card. ALOM+ card is installed in a slot on system I/O board; it is labeled "RSC" or "ALOM+" on rear panel.
3. Disconnect any external cable(s) attached to faceplate of ALOM+ card. ALOM+ slot
4. Using a Phillips No. 1 screwdriver, remove screw securing card to system rear panel.
5. Pull ALOM+ card from its slot. Caution - Do not apply excessive force to one end or one side of board. Doing so could damage card.
Hold ALOM+ card by faceplate and its opposite edge, and pull up while carefully rocking card from end to end until it is freed from its slot.
6. Place ALOM+ card on an antistatic mat.
7. Insert ALOM+ card into its slot on system I/O board. ALOM+ slot
   a. Insert faceplate end of card into appropriate opening in rear panel.
   b. Insert opposite end of card into appropriate card guide so that ALOM+ card is aligned evenly with connectors on I/O board.
   c. Push card into connectors on system I/O board.
   Apply even pressure along edge of card.
8. Secure the ALOM+ card faceplate to rear panel with Phillips screw.
9. Connect Ethernet, serial, and/or modem cable to appropriate connector on ALOM+ card faceplate.
10. Reconnect AC power cords to power supplies.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES CUSTOMER NEED TO TAKE TO RETURN SYSTEM TO AN OPERATIONAL STATE:

Note - After replacing ALOM+ card, you must restore ALOM+ configuration
settings by running ALOM+ server configuration script. In addition, replacement card has a new Ethernet MAC address, which may necessitate configuration changes to other network devices. To determine Ethernet MAC address for new ALOM+ card, use ALOM+ shell command shownetwork.
After configuration, ensure ALOM+ is functioning correctly.

PARTS NOTE: REFERENCE INFORMATION:

V880 Service Manual
V890 Service Manual 


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