Tape - What Information is Needed to Diagnose a Problem

Asset ID:	1-71-1018314.1
Update Date:	2010-12-09
Keywords:

Solution Type Technical Instruction Sure

Solution 1018314.1 : Tape - What Information is Needed to Diagnose a Problem

Related Items


Sun StorageTek SL8500 Modular Library System
 Sun StorageTek 9840 Tape Drive
 Sun StorageTek T10000A Tape Drive
 Sun StorageTek L700e Tape Library
 Sun StorageTek L700 Tape Library
 Sun StorageTek SL3000 Modular Library System
 Sun StorageTek SL500 Modular Library System
 Sun StorageTek L180 Tape Library

Related Categories


GCS>Sun Microsystems>Storage - Tape>Drives - 9840
 GCS>Sun Microsystems>Storage - Tape>Drives - T10000
 GCS>Sun Microsystems>Storage - Tape>Libraries - L-Series
 GCS>Sun Microsystems>Storage - Tape>Libraries - SL-Series

PreviouslyPublishedAs
229735

Applies to:

Sun Storage T9840 Tape Drive
Sun Storage T10000A FC Tape Drive
Sun Storage L180 Tape Library
Sun Storage L700 Tape Library
Sun Storage L700e Tape Library
All Platforms
Checked for relevance on 9-Dec-2010.

Goal

Information needed to diagnose a problem.

Solution

Steps to Follow
Information needed to diagnose problem:

Acquiring information of problem

-Listen to the initial concern and capture the information from the customer.

Gather the following information and document into the case.

-What is the Product being report? IE: Type of library, drive, etc.

-What is the Serial number of the reported product?

-Is this a local or remote site?

-Can the library be accessed locally?

-Can the drive be accessed locally?

-Is this a solid or intermittent problem?

-When did the problem start?

-Has anything changed within the OS, Application or physical configuration?

-If so, what?

-What has been done to resolve the problem?

-What is the Application being used? IE: Legato, Veritas, TSM, etc.

-What is the Operating System? IE: HP, Solaris[TM], AIX, MS, etc.

SL8500, 9940, 9840, DLT, L1400, SDLT, Tape, L20, L40, L80, What information, needed to diagnose a problem, Information required, Diagnose problem, L700, L180, LTO, 9710, 9740, SL500, audited
Previously Published As
STKKB78570

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