Asset ID:	1-71-1017932.1
Update Date:	2010-07-06
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1017932.1 :   Sun Fire[TM] V1280/Netra 1280: Data required for troubleshooting  


PreviouslyPublishedAs
229193

Description
This Technical Instruction lists the data that is required for troubleshooting software and hardware problems on the Sun Fire V1280/Netra 1280.

Steps to Follow
Collect the following data to troubleshoot:

1. Verbatim transcript of all output written to the system console leading
up to the failure.
2. Copy of /var/adm/messages file from the timeframe leading up to and
immediately following the failure.
3. Output of the following LOM commands:
	A) showsc -v
	B) showboards -v
	C) history
	D) date
	E) showresetstate -v
	F) showlogs
	G) showenvironment -v
	H) showcomponent -v
I) showeventreporting
	J) core dumps and panic messages, if applicable.
Note: The serial connection to the System Controller(SC) is also where all
of the diagnostic data, including SC POST output, is sent.

Product
Sun Fire V1280 Server
Netra 1280 Server

Netra 1280, V1280, hardware failure, software failure, ECC
Previously Published As
71622

Change History
Date: 2004-03-21
User Name: C149439
Action: Approved
Comment: Minor copyediting.
Gail Waldron
Version: 0
Date: 2004-03-21
User Name: C149439
Action: Accepted
Comment:
Version: 0
Date: 2004-03-21
User Name: 35618
Action: Approved
Comment: Canged the entry for showlogs from "showlogs -v" to the correct
one -> "showlogs".
Product_uuid
6a74b2f9-bbd8-4b2c-870d-b6b73d6e224f|Sun Fire V1280 Server
38db094a-d096-46a6-8a4e-f4f36f426dd2|Netra 1280 Server

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