SL500 - Trouble Shooting Process for Resolving Issues on the SL500 Library

Asset ID:	1-71-1015726.1
Update Date:	2011-04-15
Keywords:

Solution Type Technical Instruction Sure

Solution 1015726.1 : SL500 - Trouble Shooting Process for Resolving Issues on the SL500 Library

Applies to:

Sun StorageTek SL500 Modular Library System
All Platforms
Checked for relevance on 15-Apr-2011.

Goal

Description
SL500 Trouble Shooting Processes to support the SL500 Library

Steps to Follow
Solutions and Links to diagnose SL500 library issues:
This Knowledge Base Entry is to be used to assist Service Personnel in trouble shooting issues with SL500 Tape Library. This is a starting point and should not be considered all inclusive of problems that may exist.

Should you not be able to find your needs here, proceed to Knowledge Base searches and other information available online to work the problem.

Solution

Hardware:

1013882.1 Diagnostics/Troubleshooting Guide, PN96153. This guide provides information on Library Troubleshooting, Fault Isolation, Power problems, Diagnostic Tests, Firmware Download, Event logs and Codes, Robot Errors, Initialization. This is a very good start point for working on SL500.

1014318.1 SL500 Replaceable Parts Catalog, PN 96120, under Current Products/Tape/SL500/Manuals, for Part numbers and Removal/Replacement Information.

1018331.1 Instructions to remove cartridge from robotic hand.

1016168.1 CAP door sticking and hard to open latch.

1016849.1 Redundant Power Supply turning off in DEM, Error 8003.

Microcode:

1013965.1 For information on obtaining and setting up an activation password.

1015225.1 Advance Service Password procedure.

1017149.1 How to use Putty and PSCP program to upgrade firmware on SL500.

1016571.1 How to reset Passwords on SL500.

1014539.1 Support for 8 character barcode recognition option on SL500.

1016859.1 New SNMP and MIB Options with V1126 Code Release.

Connectivity/Configuration:

1013666.1 How to diagnose a Communication/Connectivity issue between drive and host/server.

1013522.1 Interoperability Matrix to assist on configurations with valid connectivity.

1014076.1 Drives Not configuring in DEM.

Installation:

1014318.1 SL500 Install Manual, PN96114, under Current Products/Tape/SL500/Manuals, for Installation Information.

1013965.1 For information on obtaining and setting up an activation password.

1014585.1 Veritas Backup Exec support information for SL500.

1015050.1 Required checkout procedures for SL500 before turning over to customer.

1013549.1 For latest levels of Firmware for Tape Drives and Libraries.

1017161.1 How to log into CLI with Admin Password.

1018234.1 How to Acquire Rack Extender Brackets for EZ Install Modules.

Streamline Library Console/SLC:

1015298.1 SL Console on Solaris hangs during install.

1015781.1 How to change IP Address through SL Console.

Support Tools:

1015298.1 Fault Isolation Guide with Return and Result codes.

1016189.1 Specifications on supported Barcode/Volser labels.

1013882.1 Diagnostics/Troubleshooting Guide, PN96153, for SL500.

1014611.1 For information on Log Viewer Application used for Log and Trace Analysis.

1275819.1 For label part numbers used on DEM in SL500.

1014589.1 Information on Diagnostic and Cleaning labels for SL500.

1016278.1 Where to find Information on End of Service for Sun/STK Products.

SL500, SL500 Trouble Shooting Process for Service Personnel, How to set up activation password, How to diagnose internal power failure, How to load code into library, Troubleshooting, Diagnostics, audited
Previously Published As
STKKB78786

Attachments

This solution has no attachment