Tape - Level 0 & 1Hardware Services Troubleshooting Processes

Asset ID:	1-71-1014243.1
Update Date:	2011-05-10
Keywords:

Solution Type Technical Instruction Sure

Solution 1014243.1 : Tape - Level 0 & 1Hardware Services Troubleshooting Processes

Related Items


Sun Storage C4 Tape Library
 Sun StorageTek 9940B Tape Drive
 Sun StorageTek SL8500 Modular Library System
 Sun StorageTek L40 Tape Library
 Sun StorageTek 9940 Tape Drive
 Sun StorageTek T10000B Tape Drive
 Sun StorageTek 9840 Tape Drive
 Sun StorageTek 9840B Tape Drive
 Sun Storage C2 Tape Autoloader
 Sun StorageTek T10000A Tape Drive
 Sun StorageTek L700e Tape Library
 Sun StorageTek L80 Tape Library
 Sun StorageTek L20 Tape Library
 Sun StorageTek SL500 Modular Library System
 Sun StorageTek 9840D Tape Drive

Related Categories


GCS>Sun Microsystems>Storage - Tape>Drives - 9840
 GCS>Sun Microsystems>Storage - Tape>Libraries - L-Series
 GCS>Sun Microsystems>Storage - Tape>Drives - T10000
 GCS>Sun Microsystems>Storage - Tape>Drives - 9940
 GCS>Sun Microsystems>Storage - Tape>Libraries - C-Series
 GCS>Sun Microsystems>Storage - Tape>Libraries - SL-Series

PreviouslyPublishedAs
220654

Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Partners and Oracle Support personnel

Applies to:

Sun StorageTek 9940B Tape Drive
Sun StorageTek L20 Tape Library
Sun StorageTek T10000A Tape Drive
Sun StorageTek SL500 Modular Library System
Sun StorageTek SL8500 Modular Library System
All Platforms
Checked for relevance on 20-Apr-2011.

Goal

Tape - First Touch Troubleshooting Processes

Solution

Steps to Follow:
This Knowledge Base Entry is to be used to assist Service Personnel in trouble shooting issues with Oracle Hardware Tape Drives and Libraries. This is a starting point and should not be considered all inclusive of problems that may exist.

Case Information:

Refer to 1016821.1 on what Information is required for case escalation.

The Following Knowledge Base Entries provide a generic diagnostic view for each general issue and should be usable on all Tape Drive products:.

Refer to 1014242.1 for information to diagnose a broken tape issue.

Refer to 1013666.1 for information to diagnose a connectivity issue.

Refer to 1014744.1 for information to diagnose read errors on tape.

Refer to 1015284.1 for information to diagnose stuck tape issue.

Refer to 1015285.1 for information to diagnose tape performance issue.

SUPPORT TOOLS:

Refer to 1013549.1 for information to access the Latest Level of Firmware for all STK/Sun Storage products.

Refer to 1016821.1 for information needed to Escalate Issue to Tape Technical Support.

Refer to 1013522.1 for Interoperability Matrix to assist on configurations with valid connectivity.

Refer to 1014318.1 for Access to Service, Install and Operator Manuals for all products.

Refer to 1015196.1 for Access to Configuration Control Documents (CCD) for all products. Provides CBs, Features, PNs, Configured End Items, etc.

Refer to 1013660.1 for information on how to Search for a Part Number/Parts.

Refer to 1013175.1 for accessing Fault Symptom Codes (FSCs).

Refer to 1016313.1 - SCSI ToolBox - How to obtain SCSI/Fibre ToolBox and Magma box associated Drivers to test and run diagnostics to drives.

Refer to 1016278.1 on where to find Information on End of Service for Oracle/STK Products.

Refer to 1017283.1 to find Sun StorEdge EOL Tape Library Documentation.

Refer to 1016280.1 for Oracle Policy on 3rd Party Media Certification and Data Recovery.

Refer to 1016842.1 for information on how to Translate Hex into English Text.

Refer to 1014586.1 for information concerning SDP Support.

Use the following Knowledge Base Entries to assist Field Support Personnel on Specific Products:

Refer to 1015300.1 for information onTrouble Shooting 9840/9940 Tape Drive issues.

Refer to 1021768.1 for information on Trouble Shooting T10000 Tape Drive issues.

Refer to 1016830.1 for information on Trouble Shooting LTO Tape Drive issues.

Refer to 1015278.1 for information on Trouble Shooting DLT/SDLT Drive issues

Refer to 1014240.1 for information on Trouble Shooting SL8500 Library issues.

Refer to 1015726.1 for information on Trouble Shooting SL500 Library issues.

Refer to 1015288.1 for information on Trouble Shooting L180/700/1400 Library issues.

Refer to 1014808.1 for information on Trouble Shooting L20/40/80 Library issues.

Refer to 1016840.1 for information on Trouble Shooting C2 Library issues.

Refer to 1014159.1 for information on Trouble Shooting C4 Library issues.

Procedure, Process, Tape, Tape Troubleshooting Processes, 9840, 9940, T10000, SL500, SL8500, L20, L40, L80, L180, L700, L700e, C2, C4, SDLT, DLT
Previously Published As STKKB78574

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