C4 - Trouble Shooting Information for Service Personnel

Asset ID:	1-71-1014159.1
Update Date:	2011-01-04
Keywords:

Solution Type Technical Instruction Sure

Solution 1014159.1 : C4 - Trouble Shooting Information for Service Personnel

Applies to:

Sun Storage C4 Tape Library
Sun Storage C4 Tape Library - Version: Not Applicable and later [Release: N/A and later]
All Platforms
Checked for relevance on 4-Jan-2011.

Goal

Description
C4 Trouble Shooting Information for Service Personnel

Solution

Steps to Follow
Access the following solutions and sites to assist in resolving C4 issues:
Refer to the following website for C4 Product Information:

http://tape.central.sun.com/Products/C4/index.html

Sun C4 Product Information:

Title	Document Number
Sun Engineering Specification for the StorEdge C4 Tape Library	950-4841-02
Packing List for the Sun StorEdge C4 Tape Library	950-4842-02

Drive Specific Information:


SDLT600 SCSI Drive Information
LTO Ultrium 3 SCSI Drive Information

Refer to the following website to get directly to the C4 Manuals:

http://tape.central.sun.com/Products/C4/Manuals/index.html

Manuals:

Title	Document Number
User's Guide Installation, Remote Monitor Tool	81368-02
Errata sheet Supported Systems and Applications	81542-02
Quick Start Guide Installation Information	81364-01
Field Service Manual Status/Error Indications, Error Codes, Diags, Event logs, Trouble Shooting	81291-04
Software Interface Guide Library commands and Sense Data	81289-01
Unpacking and Installation Instructions Installation Information	81365-02

FC1202 User's Guide	81372-01
FC1202 Upgrade Instructions	81371-02
Magazine Upgrade Instructions	81370-02
Tape Drive Installation Instructions	81369-02
Redundant Power Supply Upgrade Instructions	81380-02

C4 Support Tools:

1015299.1 - Access to the C4 library firmware.

1014155.1 - How to reset Admin Password in C4 library.

1016847.1 - C2/C4 Training Documentation.

1016278.1 Where to find Information on End of Service for Sun/STK Products.

1014191.1 - How to Calibrate Camera in Library.

Configuration/Communication:

1016346.1 - Configured slots not being reported back to Backup Application.

1013666.1 - How to Diagnose Communication/Connectivity Problem.

For the internal use of Sun Employees.

C4 Documentation, C4 Manuals, C4 Tape Library, Product Information, Field Service manual, FC1202 User's Guide, FC1202 Upgrade Instructions, Tape Drive Installation Instructions, Redundant Power Supply Upgrade Instructions, Documentation, C4, Manuals, Software Interface Guide, audited, How to trouble shoot C4 library problem, Problem diagnosis, Trouble shooting
Previously Published As STKKB78899

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