How to Reset an X64 platform

Asset ID:	1-71-1008398.1
Update Date:	2011-05-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1008398.1 : How to Reset an X64 platform

Applies to:

Sun Ultra 20 Workstation
Sun Fire X2100 Server
Sun Fire X2200 M2 Server
Sun Fire X4100 M2 Server
Sun Fire X4600 M2 Server
All Platforms

Goal

This document addresses resetting a X64 system when a reboot cannot be performed from the OS. If a reboot cannot be performed from the OS, it is necessary to reset the system. You can do this using ipmitool commands or from the command line interface (CLI) on ILOM / ELOM / Service Processor.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Sun x86 Systems

You will find the authoritative information in the specific documentation of your platform. You will always find the latest documentation at http://www.oracle.com/technetwork/documentation/index.html.

Symptoms

- Cannot reboot system from OS

Solution

Steps to Follow

Use the following procedure only if you can't shutdown or reboot the system gracefully, typically when your system is hung.

CAUTION Reseting or rebooting a system without using OS procedure can cause data lost or data corruption.

See also Technical Instruction 1012991.1 How to check if your x64 platform system hang actually is a system hang to confirm that your system is hung.

In general you have 7 methods to reset a X64 server system.
- Disconnect from power
- Use the appropriate ipmitool command to reset or powercycle the server
- Use the power button on the server
- Use the appropriate ILOM/ELOM CLI command(s) to reset or power cycle the server
- Use the web interface to iLOM / eLOM
- Use the NMI button if any
- Use the Reset button if any
There are 2 methods to reset a X64 workstation
- Disconnect from power
- Use the power button on the workstation
References for servers and workstations
- For reference on how to restart your server platform, please refer to http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html web site which details specific platform operations using either the command line interface of the service processor or ipmitool. Where available, the documentation also includes how to reset a platform using the available eLOM or iLOM web interface.
- For reference on how to restart your workstation, please refer to http://download.oracle.com/docs/cd/E19121-01/index.html web site which details specific platform operations.
Examples
x4100 / x4200 / x4500 / x4600 / x4100 M2 / x4200 M2 / X4600 M2:
- Use the ipmitool to reset the platform:
  
  # ipmitool -H <ilom_ip_address> -U root chassis power reset
- Use the web interface to reset the platform
- Use the recessed button at the back
- Press the power button for more than 4 sec.
- Use the CLI on the ILOM
  
  reset /SYS
v20z /v40z:
- Press the power button for more than 4 sec., the platform will be off
- Use the CLI on the SP
  
  platform set power state -f or platform set os state reboot -f
U20 / U40:
- Press power button for 4 sec.
- Remove power cord for a few seconds.
x2100 / x2200 M2:
- Use the ipmitool to reset the platform:
  
  # ipmitool -H <ilom_ip_address> -U root chassis power reset
- Press power button for 4 sec.
- Use the web interface to reset the platform (not x2100 non-M2)
- Use the CLI on the SP
  
  set /SP/SystemInfo/CtrlInfo PowerCtrl=reset

Internal Comments
This document contains normalized content and is managed by the the Domain Lead(s) of the
respective domains. To notify content owners of a knowledge gap contained in this document,
and/or prior to updating this document, please contact the domain engineers that are managing this
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X64, normalized, reset, reboot, ipmitool, hang, hung
Previously Published As
91502

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Applies to:

Goal

Symptoms

Solution

x4100 / x4200 / x4500 / x4600 / x4100 M2 / x4200 M2 / X4600 M2:

v20z /v40z:

U20 / U40:

x2100 / x2200 M2: