Sun Storage 6920 System
 

GCS>Sun Microsystems>Storage - Disk>Modular Disk - 6xxx Arrays
 

This document provides the basic steps to review Profile state, configuration, and settings information using the Browser or SSCS user interfaces. Use this document if:

• Profiles are not listed in the UI
• Profile devices have missing information
• Syntax/Usage is needed to get Profile state/details

If you are looking for basic administrative tasks on the 6920, please reference

• Sun StorEdge 6920 System CLI Quick Reference Guide, Release 3.0
• <Document: 1009915.1>  Troubleshooting Sun StorEdge[TM] 6920 Configuration Problems
• Sun StorEdge 6920 System Administration Guide For the Browser Interface Management Software, Release 3.0

A. Validate Usage and Profile device listing

SSCS

The basic usage for listing all of the Profile devices can be obtained by running this command from the (CLI):

sscs list profile

This will list all of the Profiles reported by the 6920 array.
Most of the time, you will want to review the details of a particular profile device:

sscs list profile <profile name>

Where the details listed include:

Profile Name
Description
RAID Level(0/1/3/5)
Segment Size(4KB-64KB)
Read Ahead (on/off)
Optimal Number of Drives(variable,2,...14)
Array Type
Virtualization Strategy (stripe/concatenate)
Default Stripe Size
Dedicated Hot Spare (yes/no)
Profile in Use (yes/no)
Factory Profile (yes/no)

BUI:

The basic usage for listing all of the Profile devices can be obtained by:

1. Click Configuration Services
2. Click Logical Storage
3. Click Profiles

This will display a listing of all Profile devices seen by the 6920 system. Fields include:

Name
State (In Use/Not in Use)
Type (Factory/User)
RAID Level
# of Devices
Dedicated Hot Spare (yes/no)
Virtualization Strategy (strip/concatonate)

• If you believe that you should see a profile device, issue the following
  and list the profiles again. If you still do not see profiles, then you may need to either create a new profile or continue to Step C.

B. Validate Profile State

• If a profile state is anything but In Use/Not in Use go to Step C.

C. Data Collection for Missing or Incorrect Profile Information

Please collect the following:

• 6920 Solution Extract. Reference <Document: 1003756.1> : How to collect an extractor from a Sun StorEdge[TM] 6920 (2.x and 3.x)
• sscs list profile <profile name> output showing profile details

And contact Sun Support.

D. Validate command provided

Validate command provided against examples in the Sun StorEdge 6920 System CLI Quick Reference Guide, Release 3.0.

Ensure that options are valid based on the usage available in reference guide.

E.
error occurred

If the customer reports:

An error occurred. Please contact your system administrator

OR

Error: The operation failed.

Validate the services on the Service Processor. Reference <Document: 1007129.1>  

F. Perform health check of array

Reference <Document: 1005447.1> :Sun StorEdge[TM] 6920 Health Checklist

G. Escalate

Provide the following:

• Description of what is not being displayed properly


• Results of Step D.


• Results of Step E.


• Results of Step F.


• Location of everything in Step C
  

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