Asset ID:	1-71-1006123.1
Update Date:	2010-12-20
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1006123.1 :   Sun Fire[TM] 12K/15K/E20K/E25K Server: Service Cart Ordering Procedure  


PreviouslyPublishedAs
208577

Oracle Confidential (INTERNAL). Do not distribute to customers
Reason: Migrated distribution from Sun

Description

This document describes the process of ordering the Starcat Service Cart.
It is valid for the Americas/US.
Effective June 15, 2005, the Starcat cart distribution will be changing to
a new service provider, CorTrans Logistics LLC.

Note: Canadian Field Logistics has two (2)carts for deployment. One
located in YYZ, the other in YYC. Canadian demands are managed
differently, please consult with Canadian Logistics for proper ordering
procedures.

Note: EMEA: Order cart as you would any FRU. The part# for the cart is 370-5877.
Locations of cart can be identifed by accessing Soleil,
http://webhome.europe/ESIT-Ops-Supp/7x24/24x7.html

Note: APAC: Ordering cart is similar to EMEA.
Soleil Access instructions at http://apac-es.singapore/logistic/teams/soleil/

Note: The following url should be referenced for the most up to date
information on ordering the service cart.

https://support.us.oracle.com/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html

Steps to Follow

Starcat Service Cart Ordering Process & Locations

To request delivery, call CTL at 800-863-5772, Option 1 (Air Freight &
Charter Division), available 7 x24. Delivery requests can also be
made through the CTL web site www.cortrans.com. Use the bottom button
on the left marked "Ship Request." INSTRUCTIONS AT THE END OF THIS
ANNOUCEMENT.

Allow 24-48 hours for delivery.

The following information will be required to process delivery:

1. Your Name, FE Identification number, telephone number where you
can be reached, and email address so that the Instruction Manual
can be sent to you.

2. The complete delivery address. This must include the exact
building, floor, dock, room number, and or suite where the lift
is to be delivered to.

3. Any special delivery or manpower requirements at the delivery site.

4. The name and telephone number of a contact at the site.

5. Date and time the lift will be needed.

6. Anticipated date and time you will be done with the lift so that
a pickup can be scheduled to retrieve the lift.

INSTRUCTIONS FOR WEB BASED SHIPMENT:

http://www.cortrans.com/

Ordering Starcat Cart

Click on Ship Request Link

In the Pick up From Section:
1. Enter GENIE or CART in the "Shipper" Reference block
2. Enter Sun Microsystems in the "Bill To"

In the "Ship To" Section:

This section instructs CTL where to send the GENIE LIFT OR A CART

1. Enter the company name in the "Ship To" block.
2. Complete the balance of that section with the requested information.
3. The contact name would be that of the Field Engineer along with
a phone number.
4. Enter the number of pieces (ie lifts or carts)
5. The weight is not required.
6. Packaging information is not required.
7. Complete the "Service Required" section
8. In the "Special Instructions" block indicate the specifics of the
shipment (ie time needed, floor that the shipment should be delivered,
when the shipment would be ready for return.)

SPECIAL NOTES:
Genie Lifts and Starcat Carts will be moved from AGS to CTL from June
13-15, 2005. During this period the equipment will be inventoried. If you
need equipment during this period, please order in advance from AGS.
If a Field Engineer has equipment originally provided by AGS, and needs
to return it during the June 13-15th time frame, contact CTL (not AGS)
for a pick-up.

Escalation Paths:

Late Delivery Call 800-863-5772, Option # 1
(Air Freight & Charter Division) and speak to Customer Service

Change Delivery Call 800-863-5772, Option # 1
(Air Freight & Charter Division) and speak to Customer Service

Change Pickup/Retrieval Call 800-863-5772, Option # 1
(Air Freight & Charter Division) and speak to Customer Service

The Service Manager for the Genie Program is Mike Walling, ext# 236.
The Operations Manager is Carl Nolin, ext# 224. Second Shift Air
Operations Manager is Barbara Halan, ext# 233.

All other issues, questions or suggestions, email: genie@sun.

Starcat Service Cart Locations

BDL - Hartford, CT
BUF - Buffalo, NY
DCA - Washington, DC
DFW - Dallas, TX
EWR & NYC, Newark, NJ(co-location)
LAX - Los Angeles, CA
MCI - Kansas City, MO
ORD - Chicago, IL
PHL - Philadelphia, PA
SDF - Louisville, KY
SEA - Seattle, W
SFO - San Francisco, CA
SLC - Salt Lake City, UT

Product
Sun Fire 15K Server
Sun Fire 12K Server
Sun Fire E25K Server
Sun Fire E20K Server

starcat, 12K, 15K, 20K, 25K, carrierplate, service cart, soleil
Previously Published As
74473

Change History
Date: 2005-06-13
User Name: 111868
Action: Approved
Comment: Verified Metadata
Verified audience
Checked review date
Checked for TM
Publishing
Version: 15
Date: 2005-06-13
User Name: 111868
Action: Accept
Comment:
Version: 0
Date: 2005-06-13
User Name: 28723
Action: Approved
Comment: Cannot comment on accuracy of provided ordering info.
Besides that, doc is still good to go.
Version: 0
Date: 2005-06-13
User Name: 28723
Action: Add Comment
Comment: Ferdinando,

Have the SSH people been informed to update http://sunsolve.central/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html , in a way to remove all specific Starcat Service Cart ordering and replace it with a pointer to tthis doc ? We currently have the information in two places....

I will contact the SSH people.
Version: 0
Date: 2005-06-13
User Name: 28723
Action: Accept
Comment:
Version: 0
Date: 2005-06-13
User Name: 8662
Action: Approved
Comment: Updated this doc to reflect new procedure for cart ordering effective
June 15, 2005.
Version: 0
Date: 2005-06-07
User Name: 8662
Action: Update Started
Comment: Updating doc to reflect new ordering procedures.
Version: 0
Date: 2005-04-10
User Name: 18392
Action: Approved
Comment: Added product noun to title, changed a word for clarity, checked links etc.
Version: 12
Date: 2005-04-10
User Name: 18392
Action: Accept
Comment:
Version: 0
Date: 2005-04-08
User Name: 125045
Action: Approved
Comment: Looks good. Notes for EMEA and APAC are a welcome addition.

Sending on for final review.
Version: 0
Date: 2005-04-07
User Name: 24650
Action: Approved
Comment: per kgap 1303
updated for EMEA/APAC

This is as close as we can get, Nathan.
Version: 0
Date: 2005-03-24
User Name: 24650
Action: Add Comment
Comment: http://kops.central.sun.com/kgap/request.jsp?reqid=1303
Version: 0
Date: 2005-03-22
User Name: 24650
Action: Update Started
Comment: update for EMEA/APAC
Version: 0
Date: 2005-01-12
User Name: 18392
Action: Approved
Comment: Added STM, did some formatting for readability.
Version: 9
Date: 2005-01-12
User Name: 18392
Action: Accept
Comment:
Version: 0
Date: 2005-01-12
User Name: 103287
Action: Approved
Comment: Moved the review date out a year. Sending on to be published...

JF
Version: 0
Date: 2005-01-12
User Name: 103287
Action: Accept
Comment:
Version: 0
Date: 2005-01-12
User Name: 71349
Action: Approved
Comment: Added:
Note: The following url should be referenced for the most up to date information on ordering the service cart.
http://sunsolve.central/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html
Version: 0
Date: 2005-01-12
User Name: 71349
Action: Update Started
Comment: Adding over riding link to site
Version: 0
Date: 2004-12-28
User Name: 95826
Action: Approved
Comment: - changed review date
- no further change required
publishing
Version: 6
Date: 2004-12-28
User Name: 95826
Action: Accept
Comment:
Version: 0
Date: 2004-12-27
User Name: 101037
Action: Approved
Comment: Doc looks fine
Version: 0
Date: 2004-12-27
User Name: 101037
Action: Accept
Comment:
Version: 0
Date: 2004-12-26
User Name: 71349
Action: Approved
Comment: Just changed the header to full fill kgap 674
Version: 0
Date: 2004-12-26
User Name: 71349
Action: Update Started
Comment: Changing title as per kgap 674
Version: 0
Date: 2004-12-23
User Name: 71396
Action: Approved
Comment: Performed final review of document.

Changed review date,.

No further changes required.

Publishing document.
Version: 3
Date: 2004-12-21
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2004-12-21
User Name: 73270
Action: Approved
Comment: Forwarding document to Final Review.
Version: 0
Date: 2004-11-18
User Name: 75925
Action: Approved
Comment: Updated to reflect applicability to 20K and 25K as well as 12K and 15K. Reviewed to ensure that it is still applicable.
Version: 0
Date: 2004-11-18
User Name: 75925
Action: Update Started
Comment: Updating to include current products.
Version: 0
Date: 2004-03-10
User Name: 11511
Action: Approved
Comment: This doc is being published for internal use only.
Version: 0
Date: 2004-03-08
User Name: 11511
Action: Accepted
Comment:
Version: 0
Date: 2004-03-08
User Name: 72607
Action: Approved
Comment: Doc looks good. I'm assuming the procedure is OK and useful, due to this info was asked into the starcat Alias. I just adjusted the title to the standard format.
Version: 0
Date: 2004-03-03
User Name: 72607
Action: Accepted
Comment:
Version: 0
Date: 2004-02-27
User Name: 75925
Action: Approved
Comment: I have verified that AGS does in fact have the carts and that they are ready to process orders. A similar document exists in the System Handbook for the Genie Lift. To date, the formal announcement of the availability of the Service Cart has not occurred.
Version: 0
Date: 2004-02-27
User Name: 75925
Action: Created
Comment:
Version: 0
Product_uuid
29e4659c-0a18-11d6-9fa1-e67bbc033df8|Sun Fire 15K Server
077fd4c5-df8f-4320-ad69-7d01603a674d|Sun Fire 12K Server
d842dd03-059b-11d8-84cb-080020a9ed93|Sun Fire E25K Server
1404a2d3-059a-11d8-84cb-080020a9ed93|Sun Fire E20K Server

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