Asset ID:	1-71-1003421.1
Update Date:	2009-01-26
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1003421.1 :   Sun Fire[TM] 280R, V480, V880, and V880z Initial Data Collection  


PreviouslyPublishedAs
204799

Description
This Technical Instruction provides:

* A listing of the initial data a customer should collect and provide to a
Sun Technical Support Engineer when opening a call to troubleshoot a Sun
Fire[TM] 280R, V480, V880, and V880z system failure.

* These are list of commands the customer should run in order to collect this initial data.

Steps to Follow
Tech Tip: Sun Fire[TM] 280R, V480, V880, and V880z Initial Data Collection
The information requested is to enable quick determination of root cause in the event one of the noted servers experiences a  failure.   The data collected will assist the Sun Technical Support Engineer in the Customer Care Center in the expedient and quality identification of the failing component.   
           
In some cases, additional information may be requested such as core files and explorers.  You will be advised by the Sun Technical Support Engineer when this determination is made.  

The following commands will output the data that is needed by a Sun Technical Support Engineer to assist in determining the probable cause of a Sun Fire[TM] V880, V880z, V480, and 280R system failure. Thus, once the data below is collected, it should be sent to the Sun Technical Support Engineer working the case.

NOTE: The engineer may ask for more information (i.e., core files, explorers),
as needed.

NOTE:  To log the information to a file please refer to the console logging instruction <Document: 1008702.1> before running these commands.

1. From the comand line prompt, execute the following and send the output:

    - #usr/platform/sun4u/sbin/prtdiag -v
    
2. From the Solaris[TM] level or OS level, the /var/adm/messages file has to be sent also:

       -  example: /var/adm/messages /var/adm/messages.0  .....
      
3. If RSC is setup please gather the following:
    
    Note: If RSC is not setup please follow Technical Instruction <Document: 1011888.1> .
    
    From OS /usr/platform/SUNW,"system_type"/rsc/rscadm
    
     # rscadm  loghistory
    
    From vxworks
    
    rsc> consolehistory
    
    rsc> loghistory
    

4. Run the following to gather software revision and kernel patch
   levels:
        
        # more /etc/release
        # uname -a


5. When did this start? Has any hardware been added or changed recently?


6. Is the system rebooting or hanging?

Product
Sun Fire V880z Visualization Server
Sun Fire V880 Server
Sun Fire V480 Server
Sun Fire 280R Server

system, failure
Previously Published As
71679

Change History
Date: 2004-12-06
User Name: 36642
Action: Approved
Comment: publishing updated it with console logging document.
Version: 4
Date: 2004-12-06
User Name: 36642
Action: Accept
Comment:
Version: 0
Date: 2004-12-06
User Name: 35315
Action: Approved

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