Installation of Microsoft Security Update KB980232 on Windows Systems That Access ST5210/5220/5310/5320 NAS Systems May Cause Loss of File Access/File Descriptors

Asset ID:	1-77-1143914.1
Update Date:	2010-07-08
Keywords:

Solution Type Sun Alert Sure

Solution 1143914.1 : Installation of Microsoft Security Update KB980232 on Windows Systems That Access ST5210/5220/5310/5320 NAS Systems May Cause Loss of File Access/File Descriptors

Applies to:

Sun Storage 5320 NAS Appliance - Version: Not Applicable and later   [Release: NA and later ]
Sun Storage 5210 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Sun Storage 5220 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Sun Storage 5310 NAS Appliance - Version: Not Applicable and later    [Release: NA and later]
Generic Windows
SUNBUG 6945065
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Date of Workaround release:
06-May-2010
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Date of Resolved release:
07-Jul-2010

Description

Installation of Microsoft Security Update KB980232 on Windows systems that access Sun StorageTek ST5210/5220/5310/5320 NAS systems may cause a loss of access to files or file descriptor data and/or the inability to edit/save existing files.

Likelihood of Occurrence

This issue can affect the following platforms:

Sun StorageTek 5210 NAS Appliance
Sun StorageTek 5220 NAS Appliance
Sun StorageTek 5310 NAS Appliance
Sun StorageTek 5320 NAS Appliance

for all NAS OS releases up to and including 4.22M1, where Microsoft Security Update KB980232 is installed on a Windows system that accesses those NAS systems.

To determine the version of NAS OS release on a system, the following command can be run:

se5320-b > version
StorageTek Model 5320C NAS S/N ST5320C2006050303-H2 Version 4.22 M1 (Build 65)

Possible Symptoms

If Microsoft Security Update KB980232 has been applied to a Microsoft Windows system which accesses a Sun StorageTek NAS appliance, users and Domain Administrators will not be able to see or set security permissions for files served by the StorageTek NAS appliance. Users and Domain Administrators will not be able to access security descriptor information for such files but will instead see an error message similar to the following:

"Unable to display security information."

If a user attempts to write to a pre-existing file stored on the StorageTek NAS appliance, the attempt will fail with an error message similar to the following:

"There has been a network or file permission error. The network connection may be lost"

or:

"Document not saved."

Workaround or Resolution

To address this issue, download and install Microsoft Hotfix 983458 on the Windows client that is being served by the StorageTek NAS appliance. For a detailed explanation of this issue and Hotfix download instructions, please see:

http://support.microsoft.com/kb/983458/

Modification History

Date of Workaround release: 06-May-2010

Date of Resolved release: 07-Jul-2010

References

Please send technical questions to the following email:
[email protected]
SUNBUG 6945065
Previously released to SunSolve as document ID 279830
Responsible Engineer: [email protected]

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