Asset ID:	1-77-1001261.1
Update Date:	2011-03-21
Keywords:

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Solution Type  Sun Alert Sure

Solution  1001261.1 :   Frame Manager Service LED on Sun Fire Servers 3800/4800/4810/6800 May Indicate an Errored State When No Faults Exist Within the Frame  


PreviouslyPublishedAs
201709

Product
Sun Fire 3800 Server
Sun Fire 4800 Server
Sun Fire 4810 Server
Sun Fire 6800 Server

Bug Id
<SUNBUG: 4895285>

Date of Resolved Release
25-JUL-2003

Impact

The LED associated with the "wrench" icon may be illuminated in amber (indicating a failure), but output from the command "showplatform -p frame" shows no failures.

Contributing Factors

This issue can occur in the following releases:

SPARC Platform

• Sun Fire 3800/4800/4810/6800 without firmware 5.15.1 (delivered with patch 112884-02)

Use the "showsc" command to display the firmware version of the SCApp.

Note: Systems with firmware 5.14.5 and 5.15.0 are not affected by this issue.

Symptoms

1. Should the described issue occur, the following error messages on the System Controller (SC) console would look similar to the following:

    Platform.SC: [ID 987850 local2.error] Frame Manager
monitoring is disabled, communication error
Platform.SC: [ID 709532 local2.warning] Frame Manager connected
ID: 0003ba:184b5b

2. The LED associated with the "wrench" icon may be illuminated indicating failure.

Workaround

To recover from the error messages described above, reboot the Frame Manager using the following steps:

1. Turn both Rack Fan Trays off. This will cause the Frame Manager to turn off.
2. Turn the Rack Fan Trays on again. This will reboot the Frame Manager.

Note: Components in the rack will not be affected.

Resolution

This issue is addressed in the following releases:

SPARC Platform

• Sun Fire 3800/4800/4810/6800 with firmware 5.15.1 (delivered with patch 112884-02) or later.

Modification History

References

<SUNPATCH: 112884-02>

Previously Published As
101301
Internal Comments

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
SSG ES (Enterprise Systems)

Internal Eng Responsible Engineer
[email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Escalation ID
540646, 544680

Internal Resolution Patches
112884-02

Internal Sun Alert Kasp Legacy ID
101301, 56000 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2003-07-25
Avoidance: Patch
Responsible Manager: [email protected]
Original Admin Info: This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 56000
Synopsis: Frame Manager Service LED on Sun Fire Servers 3800/4800/4810/6800 May Indicate an Errored State When No Faults Exist Within the Frame
Category: Availability
Product: Sun Fire Servers 3800/4800/4810/6800
BugIDs: 4895285
Avoidance: Patch
State: Resolved
Date Released: 25-Jul-2003
Date Closed: 25-Jul-2003
Date Modified:
Escalation IDs: 540646, 544680
Pending Patches:
Resolution Patches: 112884-02
FIN:
FCO:
Date Submitted: 21-Jul-2003
Submitter: [email protected]
Responsible Engineer: [email protected]
Responsible Manager: [email protected]
CTE group: CPRE ESP US
Responsible Writer: [email protected]
Distribution: Public SunSolve

Workflow History:

WF State: Issued, 25-Jul-2003, Jeff Folla
WF Note: Signoff approved by Dave Bruce

WF State: Draft, 25-Jul-2003, Jeff Folla
WF Note: sent to sfa-signoff requesting signoff

WF State: Draft, 25-Jul-2003, Jeff Folla
WF Note: sent for review 7/25

WF State: Draft, 24-Jul-2003, Jeff Folla
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:02:15 2005 GMT, [email protected]
Internal SA-FAB Eng Submission
Frame Manager Service LED on Sun Fire Servers 3800/4800/4810/6800 May Indicate an Errored State When No Faults Exist Within the Frame

Product_uuid
29d05214-0a18-11d6-92b2-a111614865b5|Sun Fire 3800 Server
29d3a694-0a18-11d6-92da-df959df44cdd|Sun Fire 4800 Server
29d6f808-0a18-11d6-8aa8-943929fbbdd8|Sun Fire 4810 Server
29da7938-0a18-11d6-8a41-9ed1ad6d6779|Sun Fire 6800 Server

References

SUNPATCH:112884-02

Attachments

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