Asset ID:	1-77-1000881.1
Update Date:	2011-02-17
Keywords:

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Solution Type  Sun Alert Sure

Solution  1000881.1 :   Disk Drives DK32EJ36N (36GB) and DK32EJ72N (72GB) With Firmware PQ08 in Sun StorEdge A1000, A3x00, S1 and D240 Arrays May Become Unavailable After a System Reboot  


PreviouslyPublishedAs
201167

Product
Sun StorageTek D240 Media Tray
Sun StorageTek S1 Array
Sun StorageTek A1000 Array
Sun StorageTek A3000

Bug Id
<SUNBUG: 4960420>

Date of Resolved Release
04-MAY-2004

Impact

Disk drives DK32EJ36N (36GB) and DK32EJ72N (72GB) with firmware PQ08 in Sun StorEdge A1000, Sun StorEdge A3x00, Sun StorEdge S1 or Sun StorEdge D240 arrays may become unavailable after a system reboot.

Contributing Factors

This issue can occur in the following releases:

SPARC Platform

• Disk Drive DK32EJ36N (for Sun StorEdge A1000, Sun StorEdge A3x00, Sun StorEdge S1 and Sun StorEdge D240 arrays) without patch 116369-01
• Disk Drive DK32EJ72N (for SSun StorEdge A1000, Sun StorEdge A3x00, Sun StorEdge S1 and Sun StorEdge D240 arrays) without patch 116370-04

Note: This issue only occurs when the above mentioned drive types are in the StorEdge A1000, Sun StorEdge A3x00, Sun StorEdge S1 or Sun StorEdge D240 arrays.

To determine the disk firmware revision level, see the specific installation instructions included with the above patches for information on running the firmware download utility.

To determine if a Sun system contains this drive type, run the format(1M) command as "root", and use the "inquiry" option from the format menu as shown in the following example:

# format
Searching for disks...done
AVAILABLE DISK SELECTIONS:
0. c0d0 <DEFAULT cyl 611 alt 2 hd 16 sec 38>
/pci@19,700000/pci@3/SUNW,isptwo@4
1. c1t1d0 <DEFAULT cyl 1463 alt 2 hd 9 sec 64>
/pci@18,700000/pci@3/SUNW,isptwo@4
Specify disk (enter its number): 1
selecting c1t1d0
[disk formatted]
FORMAT MENU:
disk       - select a disk
type       - select (define) a disk type
partition  - select (define) a partition table
...
inquiry    - show vendor, product and revision
volname    - set 8-character volume name
quit
format> inquiry
Vendor:   <NAME>
Product:  DK32EJ36N SUN36G
Revision: PQ08
format> quit

Symptoms

Should the described issue occur after a system reboot, error messages similar to the following may be displayed at the console:

    interrupt: NOTE:  WARN:  Failing device 0x2 due to FATAL I/O timeout,
opcode= 0x1b
interrupt: WARN:  interrupt: Received bus reset on channel 0
WARN:  DST: timeout on device 00000002, ticks 0x00000FCD
WARN:  DST: op 02dd1c04, tag 00, opcode 1b, retries 1
...
...
WARN:  Failing device 0x2 due to FATAL I/O timeout, opcode= 0x1b
interrupt: WARN:  interrupt: Received bus reset on channel 0
WARN:  DST: timeout on device 00000002, ticks 0x00001EF3
WARN:  DST: op 02dd1c04, tag 00, opcode 1b, retries 1

Workaround

There is no workaround. Please see the "Resolution" section below.

Resolution

This issue is addressed in the following releases:

SPARC Platform

• Disk Drive DK32EJ36N firmware upgrade as delivered with patch 116369-04 or later
• Disk Drive DK32EJ72N firmware upgrade as delivered with patch 116370-04 or later

Modification History
Date: 14-JUN-2005

Change History

14-Jun-2005:

• Updated "Impact" and "Contributing Factors" sections

References

<SUNPATCH: 116369-04>
<SUNPATCH: 116370-04>

Previously Published As
101486
Internal Comments

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
[email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Escalation ID
549186

Internal Resolution Patches
116369-04, 116370-04

Internal Sun Alert Kasp Legacy ID
101486, 57549 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Data Loss, Availability ==> Pervasive
Significant Change Date: 2004-05-04
Avoidance: Patch
Responsible Manager: [email protected]
Original Admin Info: [WF 14-Jun-2005, Dave M; update CF, Product, Impact for additional affected products per ENG and customer]
This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57549
Synopsis: Disk Drives DK32EJ36N (36GB) and DK32EJ72N (72GB) With Firmware PQ08 in Sun StorEdge A1000 or Sun StorEdge A3x00 Arrays May Become Unavailable After a System Reboot
Category: Availability, Data Loss
Product: Sun StorEdge A1000, Sun StorEdge A3x00
BugIDs: 4960420
Avoidance: Patch
State: Resolved
Date Released: 04-May-2004
Date Closed: 04-May-2004
Date Modified:
Escalation IDs: 549186
Pending Patches:
Resolution Patches: 116369-04, 116370-04
FIN: I1076-1
FCO:
Date Submitted: 14-Apr-2004
Submitter: [email protected]
Responsible Engineer: [email protected]
Responsible Manager: [email protected]
CTE group: PTS NWS US
Responsible Writer: [email protected]
Distribution: Public SunSolve

Workflow History:

WF State: Issued, 26-Apr-2005, Karen Edwards
WF Note: i changed the Product

WF State: Issued, 04-May-2004, David Mariotto
WF Note: released

WF State: Draft, 04-May-2004, David Mariotto
WF Note: Approved by PTS, sending for release

WF State: Draft, 04-May-2004, David Mariotto
WF Note: Sending for signoff

WF State: Draft, 03-May-2004, David Mariotto
WF Note: Both READMEs are OK now. Sending for review, 9am

WF State: Draft, 27-Apr-2004, David Mariotto
WF Note: Younan sez one of two READMEs are corrected, would
like to release by end of week.

WF State: Draft, 22-Apr-2004, David Mariotto
WF Note: Still waiting to hear back on README corrections.

WF State: Draft, 15-Apr-2004, David Mariotto
WF Note: Sent to Younan, requested fix for README

WF State: Draft, 15-Apr-2004, David Mariotto
WF Note: Waiting on addtl information and for BugID to appear
in the patch README. Everyone has been notified.
No README, no release.

WF State: Draft, 15-Apr-2004, David Mariotto
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:09:52 2005 GMT, [email protected]
Internal SA-FAB Eng Submission
Disk Drives DK32EJ36N (36GB) and DK32EJ72N (72GB) With Firmware PQ08 in Sun StorEdge A1000 or Sun StorEdge A3x00 Arrays May Become Unavailable After a System Reboot

Product_uuid
2a5eee34-0a18-11d6-831b-82d1fe840b21|Sun StorageTek D240 Media Tray
2a6a1264-0a18-11d6-85f5-ebacf433bde4|Sun StorageTek S1 Array
2a792916-0a18-11d6-8d0a-c3d03933af3c|Sun StorageTek A1000 Array
2a7ca41a-0a18-11d6-82f2-e96014c515ea|Sun StorageTek A3000

References

SUNPATCH:116369-04
SUNPATCH:116370-04

References

SUNPATCH:116369-04
SUNPATCH:116370-04

Attachments

This solution has no attachment