Asset ID:	1-77-1000807.1
Update Date:	2011-01-05
Keywords:

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Solution Type  Sun Alert Sure

Solution  1000807.1 :   Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down  


PreviouslyPublishedAs
201085

Product
Sun StorageTek S1 Array

Bug Id
<SUNBUG: 5042254>

Date of Workaround Release
23-AUG-2004

Date of Resolved Release
08-JAN-2007

Impact

Inserting a disk drive assembly (hot plugging) into a Sun StorEdge S1 array may cause a power supply (PSU) reset. If the Sun StorEdge S1 array is used as a boot device, the PSU reset may result in an unintentional reboot of the server.

Contributing Factors

This issue can occur on the following platforms:

SPARC Platform

• Sun StorEdge S1 Array

The described issue only occurs during a disk drive (hot swap) insertion.

Note: If the 12V pre-charge signal (on the disk drive) does not make contact before the 12V signals during connector mating, the failure occurs. The cause of the pre-charge signal not making contact prior to the 12V signals has been narrowed down to side-to-side movement of the drive during insertion.

Symptoms

There are no symptoms that would alert the user of this issue. An array PSU reset subsequent to a disk drive "hot swap" is the only indicator.

Workaround

To reduce the chances of the described issue from occurring, apply one of the following workarounds:

1. When adding a disk drive assembly into a Sun StorEdge S1 array, apply equal pressure to both sides of the front of the drive, and firmly push in until the locking handle engages.

The above information can also be found in the "Sun StorEdge S1 Array Installation and Maintenance Manual" (p74-75) located at:

• http://sunsolve.sun.com/data/816/816-0080/pdf/

2. Do not perform "hot swap" disk removal/replacement procedures on a Sun StorEdge S1 array.

Resolution

This issue has been addressed with a kit (Sun part number 555-1943-01) that contains three easy to apply self adhesive shims and an instruction sheet.

The kit is available through Sun Service at no charge.

Note: As of 19-Jan-2007 this part may not be stocked in all geographical locations but is on order.

Modification History
Date: 08-JAN-2007

• State: Resolved
• Updated Resolution section

Date: 17-JAN-2007

• Updated the Resolution section

Date: 19-JAN-2007

• Updated Resolution section

 

Previously Published As
101556
Internal Comments

19-Jan-2007: APAC and AMER are stocked. EMEA will be stocked in 1-2 weeks.

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
[email protected]

Internal Services Knowledge Engineer
[email protected], [email protected]

Internal Escalation ID
550642

Internal Sun Alert Kasp Legacy ID
101556, 57629 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2004-08-23, 2007-01-08
Avoidance: Hardware, Workaround
Responsible Manager: [email protected]
Original Admin Info: [WF 24-Jan-2006, Jeff Folla: Added info in the internal section.]

[WF 31-May-2005, Jeff Folla: Changed responsible engineer per e-mail request. Did not re-publish]

This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57629
Synopsis: Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down
Category: Availability
Product: Sun StorEdge S1 Array
BugIDs: 5042254
Avoidance: Workaround
State: Committed
Date Released: 23-Aug-2004
Date Closed:
Date Modified:
Escalation IDs: 550642
Pending Patches:
Resolution Patches:
FIN:
FCO:
Date Submitted: 10-Aug-2004
Submitter: [email protected]
Responsible Engineer: [email protected]
Responsible Manager: [email protected]
CTE group: PTS NWS US
Responsible Writer: [email protected]
Distribution: Contract SunSolve

Workflow History:

WF State: Issued, 23-Aug-2004, Jeff Folla
WF Note: sent for release

WF State: Draft, 23-Aug-2004, Jeff Folla
WF Note: sent for release

WF State: Draft, 23-Aug-2004, Jeff Folla
WF Note: sent for review 8/20

WF State: Draft, 19-Aug-2004, Jeff Folla
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:12:46 2005 GMT, [email protected]
Internal SA-FAB Eng Submission
Inserting a Disk Drive Assembly Into a Sun StorEdge S1 Array May Cause The S1 Array to Shut Down

Product_uuid
2a6a1264-0a18-11d6-85f5-ebacf433bde4|Sun StorageTek S1 Array

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