Sun SPARC[TM] Enterprise M3000: Incorrect Software Setting Prior to Shipping Certain M3000 Servers May Cause Unexpected Behavior.

Asset ID:	1-72-1317231.1
Update Date:	2011-04-27
Keywords:

Solution Type Problem Resolution Sure

Solution 1317231.1 : Sun SPARC[TM] Enterprise M3000: Incorrect Software Setting Prior to Shipping Certain M3000 Servers May Cause Unexpected Behavior.

Applies to:

Sun SPARC Enterprise M3000 Server - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

Due to incorrect software settings prior to shipping on certain Sun SPARC Enterprise M3000 servers the following issues will be seen:

Some system features and commands will not behave as expected.
If an error is reported by the Solaris Fault Management Architecture (FMA) the message will contain an incorrect URL.
Sun Management Center(SunMC) fails to run on the system
Root user is enabled on the eXtended System Control Facility Unit also known as the Service Processor.

When typing the keyboard sequence <tab><tab> at the XSCF prompt with the current user in "Normal" mode. This sequence will display a list of all available commands. If the command "enablecodboard" is present in the list, the described issue has been experienced.

Cause

This issue can occur on the following platforms:

Some SPARC Enterprise M3000 Servers with serial numbers for the weeks of 11 through 13 of 2011.
The serial number can be used to determine the affected weeks. To obtain the system serial number, use the "showhardconf" command at the XSCF prompt:

XSCF> showhardconf SPARC Enterprise M3000; + Serial:PX61113017; Operator_Panel_Switch:Service; Power_Supply_System:Single; SCF-ID:XSCF#0; ------ Deleted additional output ---------------

Serial number breakdown to determine affected weeks:

PPMYYWWSSS
PP is a factory code
M is a model code
YY is the last two digits of the year
WW is the week of the calendar year
SSS is a hexidecimal or alphanumeric sequence number.

in the example above, serial number PX61113017 indicates it is from week 13 of 2011.

Solution

The resolution to this issue is to open a service request for an escalation mode password, and follow the procedures:

For a new unconfigured xscf use procedures located at:
        https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1313741.1
For a configured XSCF use the procedures located at:
        https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1313793.1

References

<NOTE:1313741.1> - Sun SPARC[TM] Enterprise M3000, M4000, M5000 - How to correct an invalid or wrong brandid setting on a configured XSCFU.
<NOTE:1313793.1> - Sun SPARC[TM] Enterprise M3000, M4000, M5000 - How to correct an invalid or wrong brandid setting on a new xscfu.

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