KMS - ELOM Web Interface Gives Error on Some Screen Tab Selections

Asset ID:	1-72-1309843.1
Update Date:	2011-04-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1309843.1 : KMS - ELOM Web Interface Gives Error on Some Screen Tab Selections

Applies to:

Oracle Key Manager - Version: 2.0.0 and later [Release: 2.0 and later ]
Sun StorageTek Crypto Key Management System - Version: Not Applicable and later [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

KMS - ELOM web interface gives error on some screen tab selections.
Error Internet Explorer cannot display web page. (Firefox will also display similar error)

KMS 2.0.0

Cause

We have seen issues with the x2100 x2200 ELOM SP board become hung on certain TAB secltions, or ELOM web interface not work.

Solution

Fix is to reset the SP board.

If able to get into web elom, select Maintenance, Reset SP.
This will only reset the ELOM SP board not the actual KMS server.
Reset will take a few mintes to complete and then log back in.

If Maintenance Tab from web GUI also generates cannot display web page, then to reset you need to ssh/putty into the ELOM IP.

Login in as root default password(changeme), issues command reset.
ssh/putty window will close after issuing the reset, wait a few minutes and try the web gui functions again.
If after an SP reset and this still fails contact Tape Hardware Support via MOS and reference this solution.

Attachments

This solution has no attachment