Sun SPARC Enterprise Mx000 Server: delayed delivery of FMA mail messages from the XSCF

Asset ID:	1-72-1300019.1
Update Date:	2011-03-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1300019.1 : Sun SPARC Enterprise Mx000 Server: delayed delivery of FMA mail messages from the XSCF

Applies to:

Sun SPARC Enterprise M4000 Server - Version: Not Applicable and later   [Release: N/A and later ]
Sun SPARC Enterprise M8000 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun SPARC Enterprise M9000-32 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun SPARC Enterprise M9000-64 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun SPARC Enterprise M5000 Server - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

...
Sent: 19 January 2011 15:24
To: Support@company
Subject: upset: M4000: M4000: serial# BCF104400J, code SCF-8008-3U

MSG-ID: SCF-8008-3U, TYPE: upset, VER: 1.16,
SEVERITY: Critical
EVENT-TIME: 11-30-2010 11:47:18 CST
PLATFORM: SPARC Enterprise M4000, CSN: BCD471100G
SERVER-ID: ourserver-01-xscf
EVENT-ID: feedf0f3-beef-0071-9b16-609bcbadcafe
DESC: A hard-to-diagnose problem was detected by OpenBoot PROM.
...

Please note the difference in date between the event and the delivery of the mail message.

Changes

The mail configuration on the XSCF never worked OK and therefore was changed a couple of times until it finally started to work properly.

Cause

The event generated a message.
The message was queued for mail delivery, but mail could not be delivered with the broken configuration.
When the mail configuration finally was fixed, the queued up mails were released.

Solution

Ensure the mail configuration works at installation time and recheck every time the infrastructure changes.

Chapter 2.2.12 Mail Administration in the SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers XSCF User’s Guide describes the procedure to configure and check the XSCF's mail setup.

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