Symptoms

Changes

Cause

Solution

AMD Based Servers

ILOM 2.x

- need to be in Service Mode
- Service Mode password is the same as the root password
Note: Login as 'sunservice'
- servicetool (example below)

ILOM 3.x  How to enter Escalation mode (Sample: user sun1)

Note: LOM 3.x requires Escalation password from TSC to change serial number
A new user has to be created to assign role 's' as root cannot have this role (Roles: a=Admin,u=userManagement,c=console,r=Reset,o=ReadOnly,s=Service).
-> cd /SP/users
/SP/users
-> create sun1
Creating user...
Enter new password: ********
Enter new password again: ********
Created /SP/users/sun1
? need to be in Escalation Mode (for the full detail, please see <Document 1019946.1>)
-> show /SP/users/sun1 role
/SP/users/sun1

Properties:

role = o
-> set /SP/users/sun1 role=aucros
Set 'role' to 'aucros'
-> show /SP/users/sun1 role
/SP/users/sun1

Properties:

role = aucros
-> show /SP check_physical_presence
/SP

Properties:

check_physical_presence = true
-> set /SP check_physical_presence=false
Set 'check_physical_presence' to 'false'
-> version
SP firmware 3.0.2.50
SP firmware build number: 40153
SP firmware date: Thu Dec 11 17:47:27 PST 2008
SP filesystem version: 0.1.22
-> show /SYS product_serial_number
/SYS

Properties:

product_serial_number = 0825QAC003
Logout as root, Login as sun1
Escalation Password:

For Escalation password, this is similar to service password (Serial number can be collected by '-> show /SYS

product_serial_number', please use this command to get this, not based on the chassis):Since the password is valid for 48 hours, you can generate a password for a later date.

Enter Long password gathered form pass generator.

->set /SP/users//escalation/ escalation_password=true

Password:**** **** *** *** **** *** *** **** **** **** **** **** ****

**** **** **** *** *** *** *** **** **** **** *** **** **** **** *** *** ***

Short form password is: OATH SHAY LOAN
Enter short From password
-> set SESSION mode=escalation
Short Form Password:**** **** ****

Currently in escalation mode.

If physical presence is on, as mentioned previously, you must be on a console connection and will be prompted to prove physical presence. The following example:

-> set SESSION mode=escalation

Short Form Password:*** **** ***
Press and release the physical presence button.
Press return when this is completed...

Currently in escalation mode.

A Linux # prompt indicates that you are in escalation mode.

Now you can use features available in service/escalation mode.

When you are done with service mode, it is best to invalidate the password using this command:

-> set /SP/users/sun1/escalation/escalation_password=false
Mode password has been removed.
Sun Fire X4100 M2, Sun Fire X4200 M2

Note: These systems have separate Service Processors (SP/ILOM), servicetool -board_replaced service_processor is required to update the FRU information on the SP.

ILOM 2.x and 3.x (Servicetool Example)

Usage: servicetool OPTIONS

OPTIONS:

--board_replaced=BOARD update FRU information for BOARD after it has been replaced
--fru_product_part_numb er write a new product part number to mainboard and pdb FRUs
--fru_product_serial_numb er write a new product serial number to mainboard and pdb FRUs
--fru_chassis_serial_numb er write a new chassis serial number to mainboard and pdb FRUs
--fru_chassis_part_numb er write a new chassis part number to mainboard and pdb FRUs
--fru_asset_tag write a new asset tag to mainboard and pdb FRUs

BOARD may be one of:

mainboard pdb

To replace a system board: servicetool --board_replaced=mainboard

For example:

[(flash)root@SUNSP00 1E68 1E39FB:~]# servicetool --fru_chassis_serial_numb er

Servicetool is going to update the chassis serial number in mainboard and pdb FRUs.

Do you want to continue (y|n)? y
When entering values, do not use quotes;
What is the new chassis serial number? 0814QAC086
The chassis serial number has been updated.
The new serial number is: "0814QAC086"
Updating FRUs... done

Sun Fire X4640

As documented in CR 6997703

With the bash prompt, the sunservice account needs to be enabled:

bash-2.05b# /usr/local/bin/sunserviceacct enable

Once in 'sunservice' account on ILOM (i.e. escalation mode in ILOM 3.x)

Exporting the original motherboard's product information:
frutool -t mb --read_cmm_product_area > /dev/shm/product.info
Edit /dev/shm/product.info to contain the correct serial number, then
write it back by doing:
frutool -t mb --write_cmm_product_area < /dev/shm/product.info
Then read it back, just to be sure:
frutool -t mb --read_cmm_product_area

Remove the /dev/shm/product.info

Reboot the SP for the change to take place.

References

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