The Factory Defaults File on the Sun Storage[TM] 6000 IOM Expansion Tray does not Match

Asset ID:	1-72-1294674.1
Update Date:	2011-02-18
Keywords:

Solution Type Problem Resolution Sure

Solution 1294674.1 : The Factory Defaults File on the Sun Storage[TM] 6000 IOM Expansion Tray does not Match

Applies to:

Sun Storage 6140 Array - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage 6180 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 6580 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 6540 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 6780 Array - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

The following alarm is reported by Sun Storage[TM] Common Array Manager:

Alarm ID   : <alarm number>
Description: The factory defaults on the IOMs in tray <tray number> do not match.
Severity   : Critical
Element    : <component>
GridCode   : 70.66.9999
Date       : <reporting date>

Note: Depending on the array model, the xx number in xx.66.9999 can be different.

Changes

This is usually triggered by a replacement of an IO Module (IOM).

Cause

The IOM contains a configuration file, called the "Factory Defaults file", which is loaded into the card at the time of manufacturing. This file contain static information like the part number and serial number of the card, and other values such as the temperature threshold levels at which an alarm should be raised. Different revisions of this file exist across the install base of Sun Storage[TM] 6000 arrays. Although an expansion tray would not be delivered with mismatched versions, if an IOM is ever replaced, the replacement card may have a version of the Factory Defaults file which is different from the one on the other IOM in the expansion tray.

To verify this using the user interface:

Log into Sun Storage[TM] Common Array Manager.
Select the array.
Go to the Troubleshooting -> FRUs page.
Click on IOM.
Select an IOM from the expansion tray where the mismatch has been reported.
Make a note of the Factory Default Version.
Go back to IOM and select the other IOM from the same tray.
Confirm that the version on this IOM is different from the one noted above.

To verify this using the command line (CLI):

Solaris: /opt/SUNWstkcam/bin/
Linux: /opt/sun/cam/bin/
Windows: C:\Program Files\Sun\Common Array Manager\bin

List the FRU details for IOM A in the tray where the mismatch was reported:

sscs list -d <arrayname> fru <tray number>.IOM.A

Example:
# sscs list -d st6140 fru Tray.04.IOM.A Availability               : Running Full Power Customer Replaceable       : true Description                : I/O Module Enabled State              : Enabled FRU Number                 :---hidden---
FRU Type                   : IOM Factory Default Version    : FD 06.01 11/18/2008 MIN_VER=02 Firmware                   : 98D3 Id                         :---hidden---
Identifying Number         : ---hidden--- Interface Type             : Fibre Channel Manufacture Date           : Mon May 01 01:00:00 BST 2006 Model                      : CSM200_E Name                       : Tray.04.IOM.A Non Redundant Channel      : N/A (Channels are redundant) Part Number                : 37533360102 Physical ID                :---hidden---
Raw Status                 : Optimal Redundant Access           : True Serial Number              :---hidden---
Speed (Current)            : 2 Gbit/s Speed (Maximum)            : 4 Gbit/s Status                     : OK Switching Technology       : True Type                       : 4600_ESM Vendor                     : SUN Version Management Support : True #
Make a note of the Factory Default Version.
List the FRU details for IOM B in the same tray:

sscs list -d <arrayname> fru <tray number>.IOM.B

Example:

# sscs list -d st6140 fru Tray.04.IOM.B Availability               : Running Full Power Customer Replaceable       : true Description                : I/O Module Enabled State              : Enabled FRU Number                 :---hidden---
FRU Type                   : IOM Factory Default Version    : FD 05.00 09/10/2008 MIN_VER=02 Firmware                   : 98D3 Id                         :---hidden---
Identifying Number         : ---hidden---
Interface Type             : Fibre Channel Manufacture Date           : Mon May 01 01:00:00 BST 2006 Model                      : CSM200_E Name                       : Tray.04.IOM.B Non Redundant Channel      : N/A (Channels are redundant) Part Number                : 37533360102 Physical ID                :---hidden---
Raw Status                 : Optimal Redundant Access           : True Serial Number              :---hidden---
Speed (Current)            : 2 Gbit/s Speed (Maximum)            : 4 Gbit/s Status                     : OK Switching Technology       : True Type                       : 4600_ESM Vendor                     : SUN Version Management Support : True #
Confirm that the Factory Default Version on this IOM is different from the one noted in step 1.

Solution

The procedure for recovering from this error is carried out on the command line but it is documented in Service Advisor:

Log into Sun Storage[TM] Common Array Manager.
Select the array.
Open Service Advisor.
Scroll down into the troubleshooting section and select "Fixing an IOM Card Firmware Mismatch".
Follow these instructions to update one or both Factory Defaults file in the tray where they are mismatched.
Verify that the versions now match and wait 5 min before confirming that the alarm is gone.

References

<BUG:6797660> - ARRAY REPORTS "ESM CONFIGURATION SETTINGS VERSION MISMATCH" AFTER ESM (IOM) REPLACEMENT OF CSM200

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