L180/700/1400 - Drives Dropping Out of Configuration or Not Recognizing Certain Drive Slots In Library

Asset ID:	1-72-1129977.1
Update Date:	2010-06-24
Keywords:

Solution Type Problem Resolution Sure

Solution 1129977.1 : L180/700/1400 - Drives Dropping Out of Configuration or Not Recognizing Certain Drive Slots In Library

Applies to:

Sun Storage L180 Tape Library - Version: Not Applicable and later   [Release: NA and later ]
Sun Storage L700e Tape Library - Version: Not Applicable and later    [Release: NA and later]
Sun Storage L1400 Tape Library - Version: Not Applicable and later    [Release: NA and later]
Information in this document applies to any platform.

Symptoms

Drives dropping out of library configuration.
Certain drive slots not being recognized.
Lost library configuration information.
Library IPL is successful but drive drops out of configuration days later. IPL will bring drive back.

Problem remains with the drive tower slot after drive tray has been swapped with another drive.

Changes

Older libraries that have been installed for some time.

Cause

Contamination build up on drive tower connectors.

Solution

Drive towers have been replaced for this problem.
The following solution should be tried prior to drive tower replacement.

- Acquire a quality contact cleaner from a local electronics supply store.
- Spray the connector in the suspected drive tower slot.
- Push the drive in/out several times.
- Let the solution dry on the connector.
- Install the tape drive/tray assembly into the drive tower.
- Power up the library and tray assembly.

The drive should now show up in the library configuration.

This procedure has worked on several drive towers.

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