Asset ID:	1-72-1020981.1
Update Date:	2011-05-09
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1020981.1 :   Tape - CommVault Does Not See STK Libraries in Windows 2003 in the Device Manager When Attached to an Emulex 8gig HBA  


PreviouslyPublishedAs
268468

Applies to:

Sun StorageTek L180 Tape Library
Sun StorageTek L700 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 9-May-2011.

Symptoms

CommVault does not see STK libraries in Windows 2003 in the device manger when attached to an Emulex 8 gig HBA.
Consider the following scenario:

• On a Windows Server 2003-based computer, you apply the 916048 hotfix, or you install Windows Server 2003 Service Pack 2 (SP2).
• Later, a request is made for SCSI bus 8 (the SCSI_MAXIMUM_BUSES value) on the computer.

In this scenario, the IOCTL_SCSI_GET_INQUIRY_DATA I/O control operation returns the following error:

STATUS_INVALID_DEVICE_REQUEST

Changes

{CHANGE}

Cause

{CAUSE}

Solution

Resolution
Microsoft Hotfix KB943545
Error returned by the IOCTL_SCSI_GET_INQUIRY_DATA operation on a Windows Server 2003-based computer: "STATUS_INVALID_DEVICE_REQUEST

Detailed information is located at the fix below:
Hotfix KB943545

This fix has been tested and verified in the Oracle/Sun lab.


Additional Information
Any of Sun's libraries connected with MS Server 2003, Emulex 8GB HBA, and Comm Vault 8.0 would see this issue.
Backup app:  CommVault 8.0
OS : Windows 2003 64 bit.
HBA:  HP branded Emulex card 8 gig (aj763a/ah403a)   Driver 7.2.20.006  FW 1.00A12
Library: L700



Commvault 8.0, Windows 2003 Win2k3, Microsoft hotfix KB943545, HBA Emulex 8 gig, L700, L180, SL500, SL3000, SL8500, STATUS_INVALID_DEVICE_REQUEST


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