Asset ID:	1-72-1020097.1
Update Date:	2010-09-09
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1020097.1 :   SL24/48 - Drives Will Not Power on in Library Due to Wrong Personality Being Install in Drives  


PreviouslyPublishedAs
252186

Applies to:

Sun Media Tray w/ HP LTO3 HH SAS Tape Drive
Sun Media Tray w/ HP LTO3 HH SCSI Tape Drive
Sun Storage SL24 Tape Autoloader
Sun Storage SL48 Tape Library
All Platforms

Symptoms

Drive will not power on
Power up issue
Drive not functional
The drives will not power on even when you try to configure them from the RMI (Configuration/Drive select Power ON).  If the drive(s) is the wrong OEM personality it will not power on in the Sun SL24 or SL48 library.

Cause

There was an issue with the wrong personality being loaded in the factory for the SL24 Autoloader and SL48 Libraries. 

Solution

Resolution
This problem is resolved with special personality firmware for the library.


The effected tape drive S/N's are:
LTO-2 tape drives:  Serial number range HU10729xxx to HU10747xxx
LTO-3 tape drives:  Serial number range HU10703xxx to HU10818xxx
LTO-4 tape drives:  Serial number range HU1732xxxx to HU1817xxxx

If the new/replacement drive is the master (usually drive 1) then the special personality firmware will fix the drive on reboot after the firmware is downloaded to the library.

If the tape drive is not the master then it will be necessary to power on the drive(s) individually via the Remote Management Interface. 
(Chapter 4, Operating the Autoloader or Library - Operating the Autoloader or Library)
 
Powering on the tape drive will fix the drives personality to the correct Sun configuration and make the drive ready and available.

The code is acquired from OS Tape Hardware Support only.  A case with a task assigned to GL-TAPE-HW is required.

This is special library firmware that for the SL24 and SL48:

SUN_SL48_Fa70.frm -> Sun SL48 library
SUN_SL08_Ba51.frm -> OEM 1U autoloader
SUN_SL24_Da41.frm -> OEM 2U autoloader
SUN_SL48_Fa71.frm -> OEM 4U library
SUN_SL24_Da40.frm -> Sun SL48





Product
Sun StorageTek SL24 Tape Autoloader
Sun StorageTek SL48 Tape Library
Sun StorageTek 1U Rackmount Media Tray with HP LTO3 HH SAS Tape Drive
Sun StorageTek 1U Rackmount Media Tray with HP LTO3 HH SCSI Tape Drive

LTO-2, LTO2, LTO-3, LTO3, LTO-4, LTO4, SL24, SL48, Drive will not power up, Personality firmware, Wrong personality loaded

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